Serenity Estates of Lincolnshire
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 99 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (23 vs median 11.0)
- High staff turnover (62%)
- High RN turnover (57%)
Bottom 25% in IL · Below recommended RN staffing · $314,777 in fines
What this means for your family
While the facility is physically beautiful and offers strong rehab services, the recent increase in negative reports regarding administrative communication and staffing stability is concerning. We strongly recommend that you visit during off-hours or weekends to observe staffing levels firsthand and request a clear, written explanation of their billing and memory care admission policies before committing.
Google Reviews
Google Reviews
99 reviews on Google“Serenity Estates of Lincolnshire (formerly The Wealshire) receives highly polarized feedback, with many families praising the beautiful facility and dedicated nursing staff while others report severe issues with management, communication, and staffing levels. While some families describe a seamless, compassionate experience for their loved ones, recent reviews highlight concerns regarding high staff turnover, billing disputes, and responsiveness to medical needs. Prospective families should be aware of the stark contrast between the facility's physical appeal and the reports of inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, and well-maintained facility
- Compassionate and attentive nursing staff
- Effective short-term rehab therapy team
- Welcoming and supportive transition process
Concerns
- Understaffing and reliance on agency/temp staff (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
- Billing and financial management issues (mentioned by 3 reviewers)
- Slow response times to patient calls/needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that you have a large capacity of 144 residents, how do you ensure consistent, personalized communication between the administrative team and family members?
- 2I noticed that staffing levels are a primary focus for your team; how do you integrate agency or temporary staff into your care routines to ensure residents receive consistent, familiar support?
- 3Could you walk me through your process for managing billing and financial inquiries to ensure transparency and avoid any confusion for families?
- 4With the current CMS ratings in mind, what specific steps are you taking to improve your health inspection outcomes and overall quality of care?
- 5I see that your rehab team is highly regarded; how do you coordinate their efforts with the nursing staff to ensure a smooth transition for residents throughout their daily recovery?
- 6How do you handle urgent medical needs or call-light requests during shifts where staffing might be stretched thin?
Personalized based on this facility's data
Key Review Excerpts
“The staff at The Wealshire provided constant loving care, expert wound service, three delicious meals a day, and a clean, safe environment for my parents.”
“The facility appeared to be understaffed at times, but the on duty employees seemed to be very caring and did their best to meet the patients needs.”
“Administration has poor communication skills with family members. Business office kept charging more than the authorized amount. Turnover is horrendous.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents who lost too much weight
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Serenity Estates has a concerning pattern of 97 deficiencies, with nearly half (44) triggered by family complaints. The facility repeatedly struggles with resident safety and accident prevention, medication management, and proper treatment care. Many issues persist across multiple surveys, suggesting ongoing systemic problems. Families have consistently filed reports about care quality, staffing adequacy, and safety concerns, indicating significant operational challenges that warrant careful consideration before placement.
Mar 24, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 11, 2026Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Jan 28, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 24, 2025Complaint5
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Apr 17, 2025
$14,759
Payment Denial
Jan 22, 2025
14-day denial
Fine
Jan 22, 2025
$24,856
Fine
Dec 2, 2024
$14,255
Payment Denial
Sep 7, 2024
13-day denial
Fine
Sep 7, 2024
$82,675
Fine
Jul 10, 2024
$20,680
Fine
Jan 31, 2024
$22,799
Fine
Jun 12, 2023
$2,470
Fine
May 30, 2023
$1,764
Ownership & Operations
Who Operates This Facility
Serenity Estates of Lincolnshire
for profit
Chain Affiliation
Serenity Estates
5 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit serenityestateshc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Greek American Rehab Care Ctr
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Warren Barr North Shore
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Lake Forest Place
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