Elevate Care Riverwoods
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 218 Google reviews
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What this means for your family
Elevate Care Riverwoods is highly regarded for its compassionate memory care and effective rehabilitation programs. While most families report excellent experiences, we recommend asking specifically about current staffing ratios and the process for addressing call-light delays to ensure your loved one's needs are met promptly.
Google Reviews
Google Reviews
218 reviews on Google“Elevate Care Riverwoods receives consistent praise for its attentive nursing staff, cleanliness, and compassionate care, particularly within its memory care and rehabilitation units. While the vast majority of reviews are highly positive, a small number of families have raised serious concerns regarding staffing ratios, responsiveness to call lights, and occasional lapses in basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Clean and well-maintained facility
- Effective rehabilitation and therapy services
- Strong communication from leadership and social services
Concerns
- Slow response times to call lights and patient needs (mentioned by 3 reviewers)
- Inconsistent quality of care and hygiene standards (mentioned by 2 reviewers)
- Reports of staff conflict or unprofessional behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your leadership team is very active in responding to online feedback; how do you use that family input to make real-time improvements to the care experience?
- 2With a facility capacity of 240, what systems do you have in place to ensure that call lights are answered promptly and that residents receive consistent attention?
- 3Given the recent focus on staffing levels, how do you ensure that your team remains fully supported so they can maintain the high standards of hygiene and care that families expect?
- 4I see your rehabilitation services are highly regarded; could you walk me through how your therapy team coordinates with nursing staff to ensure a smooth recovery process?
- 5What does a typical day look like for a resident here, and how do you encourage social engagement among such a large community?
- 6In the event of a medical emergency or a sudden change in a resident's health, what is your specific protocol for communicating updates and care plans to family members?
Personalized based on this facility's data
Key Review Excerpts
“The staff on the memory care unit takes really good care of my father. They are all nice, caring and know all the residents well.”
“My mom has been in multiple assisted living and rehab centers over the past year. I am very impressed with the friendliness of the staff at Elevate.”
“I was initially wary of many rehab centers, but chose Elevate Care based on word of mouth. Fortunately, Elevate Care Riverwoods did not disappoint.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with accident prevention and safety that persist across surveys, with families filing complaints about hazardous conditions. The most frequent problems involve accident hazards and supervision, medication management, and nutritional care. While all deficiencies show correction dates, the repeated pattern of safety violations—including recent complaint-triggered issues in 2024 and 2025—suggests ongoing challenges with maintaining consistent safety standards that families should carefully evaluate during visits.
Aug 6, 2025Routine7
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 25, 2024Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 1, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 5, 2023Routine12
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Federal Penalties
Payment Denial
Aug 6, 2025
6-day denial
Fine
Apr 30, 2025
$12,438
Fine
Jul 25, 2024
$9,452
Fine
Jan 22, 2024
$16,801
Fine
Sep 5, 2023
$66,174
Ownership & Operations
Who Operates This Facility
Elevate Care Riverwoods
for profit
Chain Affiliation
Elevate Care
12 facilities nationwide
Chain avg rating: 2.1/5 · Rank 3 of 12
Ownership & Management
Owners
Meystel, Meir
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
218 reviews from families & visitors
Official Website
Visit elevatecare.com
Medicare data downloads
Original nursing home datasets
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