Nursing HomeMedicaid Investigative

Thrive of Lake County

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

850 E Us Highway 45, Mundelein, IL 60060|185 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 178 Google reviews

(847) 377-7200 Directions Website

Street View

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4/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Low staffing rating (2/5 stars)
Above-median deficiencies (12 vs median 11.0)

Below average in IL · Meets national RN staffing standard · Low staff turnover (stable workforce) · $29,435 in fines

Source: Medicare data

What this means for your family

Thrive of Lake County is highly regarded for its physical therapy and modern environment, making it a strong candidate for short-term rehab. However, families should be aware of consistent reports regarding staffing shortages and slow response times. We strongly recommend visiting in person and asking how the facility manages call-light response times and medication administration during weekends and evenings.

Google Reviews

178 reviews on Google

“Thrive of Lake County receives high praise for its modern, clean facility and a dedicated therapy team that many families credit for successful rehabilitation outcomes. While many reviewers highlight compassionate, attentive nursing and hospitality staff, a recurring pattern of complaints regarding understaffing, slow response times to call lights, and inconsistent communication from administrative departments remains a significant concern for some families.”

Quality Themes

Tap a score for details

Strengths

Modern, clean, and well-maintained facility
Highly effective physical and occupational therapy teams
Warm and attentive hospitality and social work staff
Strong, proactive communication from specific key staff members

Concerns

Chronic understaffing leading to slow call light response times (mentioned by 9 reviewers)
Inconsistent administrative communication and difficulty reaching caseworkers (mentioned by 6 reviewers)
Poor management of medical needs, including wound care and medication errors (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 168 analyzed

131

⚡12 reviews posted between Jun 23, 2025 – Jun 28, 2025 · 11 were 5-star

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed that the therapy teams receive a lot of praise; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
2With 185 residents, what is your current process for ensuring that call lights are answered promptly, especially during shift changes?
3I appreciate how active the leadership is in responding to online feedback; how does that same level of proactive communication translate to keeping families updated on their loved one's daily care?
4Given that medication management is a high priority, could you walk me through the safety protocols and double-check systems you have in place to prevent errors?
5How does your nursing team coordinate with wound care specialists to ensure consistent monitoring and documentation for residents with specific medical needs?
6I see that administrative communication can sometimes be a challenge; what is the best way for a family member to get a direct, timely update from a caseworker?

Personalized based on this facility's data

Key Review Excerpts

“The coordination of staff and care at Thrive of Lake County was excellent! The nurses, nurse practitioners, PT, OT and speech therapists all worked together with the staff and our family in my Mom’s journey to discharge.”

Long-term resident's family · 2024★★★★★

“My dad is content on the memory care unit. The leadership - Will and Ronke - are devoted, caring, and helpful. I appreciate their efforts to communicate, supporting both residents and families.”

Memory care family member · 2025★★★★★

“The WORST care NOT provided in the state of IL. The nurse on call admitted to me that they are extremely short staffed. They did Not even provide basic care for my mother and our family ended up changing wound dressings as they were infected.”

Long-term resident's family · 2024★☆☆☆☆

Source: 178 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.85hrs

Registered nurses for medical care

Total Nursing

2.79hrs

68%

All nurses + aides combined

Staff Turnover

24%

Lower is better (< 30% = good)

RN Turnover

22%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility85.3%

Worse than Avg

Here

85.3%

12.1%

52.5%

Lake

36.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility83.5%

Worse than Avg

Here

83.5%

95.5%

91.8%

Lake

92.6%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.1%

Better than Avg

Here

5.1%

14.4%

14.2%

Lake

10.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility7.6%

Better than Avg

Here

7.6%

15.3%

15.9%

Lake

12.1%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility85.7%

Worse than Avg

Here

85.7%

93.4%

90.0%

Lake

91.2%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility21.9%

Worse than Avg

Here

21.9%

19.5%

18.3%

Lake

14.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility37.0%

Worse than Avg

Here

37.0%

79.7%

63.1%

Lake

74.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility60.9%

Worse than Avg

Here

60.9%

81.8%

69.0%

Lake

76.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.5%

Better than Avg

Here

1.5%

1.6%

2.4%

Lake

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies

2penalties

Near state avg (12.0)

22 complaint-triggered

$29,435 in fines

This facility shows significant ongoing concerns with 79 deficiencies across 18 surveys, including 21 complaint-triggered issues where families reported problems. The most recurring problems involve accident hazards and safety supervision, medication management, and infection control. While the facility corrects issues when cited, the pattern of repeated deficiencies in the same areas suggests persistent challenges with maintaining consistent care standards that families should carefully consider.

Mar 26, 2026Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 19, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 20, 2025Complaint1 finding

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jul 9, 2025Complaint1 finding

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Apr 3, 2025Complaint2 findings

0571Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.

0571Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.

Mar 25, 2025Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Mar 13, 2025

$19,487

Fine

Jan 29, 2024

$10,247

Ownership & Operations

Who Operates This Facility

Owner / Operator

Thrive of Lake County

Organization Type

for profit

Ownership & Management

Owners

Cloch, Brian

Owner

Haber, Bradley

Owner

Bradley S Haber Revocable Trust Uad October 15 2013