Avantara Libertyville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 169 Google reviews
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What this means for your family
Avantara Libertyville is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term rehab. However, families should be aware of persistent reports regarding slow response times and communication gaps with social workers. We recommend visiting during off-hours to observe staffing levels and asking specifically about the facility's process for handling family updates.
Google Reviews
Google Reviews
169 reviews on Google“Avantara Libertyville receives highly polarized feedback, with many families praising the dedicated therapy and nursing staff for successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and poor communication from management and social workers. While some find the facility clean and professional, others describe neglectful care and inedible food, suggesting an inconsistent experience depending on the unit or shift.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Attentive and compassionate nursing staff on specific units
- Clean and well-maintained facility environment
- Helpful admissions and administrative support
Concerns
- Chronic understaffing leading to slow response times (mentioned by 14 reviewers)
- Poor communication from social workers and management (mentioned by 9 reviewers)
- Low quality or unappealing food options (mentioned by 8 reviewers)
- Neglectful hygiene care (soiled bedding/diapers) (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 177 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how does that feedback loop directly influence changes in your daily operations or resident care protocols?
- 2Given that physical and occupational therapy are noted as strong points here, how do you ensure that progress made in therapy is carried over into the resident's daily routine and nursing care?
- 3We understand that staffing levels can fluctuate; what specific systems or protocols do you have in place to ensure call lights are answered promptly, especially during shift changes or evening hours?
- 4Could you walk us through how your team coordinates communication with families, particularly when there are updates regarding a resident's care plan or medical status?
- 5We’ve heard mixed feedback regarding the dining experience; what steps are you taking to improve the quality and variety of the meals served to residents?
- 6Regarding hygiene and personal care, what is your process for monitoring and ensuring that residents receive consistent support with their daily needs throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department was outstanding! Therapists wanted success for my loved one. I would recommend this facility to friends and definitely would return.”
“The nursing staff on first floor, Dan and Jen from therapy have really helped me with standing and walking. Maggie and Martha have been great CNAs during my stay and helpful, and Lana has been a great nurse to me.”
“My mother went to this place and the first night they put her in a diaper instead of assisting her to the bathroom. 3 days later, she still has a soiled bed blanket.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring issues in care quality, accident prevention, and pressure ulcer management appearing across several surveys. The facility shows persistent problems with providing appropriate treatment according to resident preferences, maintaining safe environments free from hazards, and preventing/treating pressure sores. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing challenges with consistent quality care.
Aug 25, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 14, 2025Complaint1
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Sep 25, 2024Routine10
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Dec 14, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 8, 2023Routine14
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 23, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
May 23, 2023
$138,991
Payment Denial
May 23, 2023
10-day denial
Ownership & Operations
Who Operates This Facility
Avantara Libertyville
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 47 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Fam Tr Ua 04282008
Owner · Organization
Oakway Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
169 reviews from families & visitors
Official Website
Visit avantaralibertyville.com
Medicare data downloads
Original nursing home datasets
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