Nursing HomeMedicaid Top Rated

Radford Green

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

960 Audubon Way, Lincolnshire, IL 60069|84 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.7/5

based on 134 Google reviews

(847) 876-2401 Directions Website

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What this means for your family

Radford Green is highly regarded for its physical therapy and nursing care, making it a strong candidate for post-surgical recovery. However, given the recurring reports of understaffing and occasional lapses in medical oversight, we strongly recommend that families conduct frequent, unannounced visits and maintain active involvement in their loved one's daily care plan.

Google Reviews

134 reviews on Google

“Radford Green is widely regarded as a high-quality facility, particularly for post-surgical rehabilitation and long-term care. Families frequently praise the professional, compassionate nursing staff and the effectiveness of the physical and occupational therapy teams. While the vast majority of reviews are glowing, a small number of families have raised serious concerns regarding understaffing, inconsistent medical oversight, and occasional lapses in patient safety protocols.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Compassionate and attentive nursing staff
Clean, well-maintained, and modern facility
Strong communication with families

Concerns

Understaffing leading to slow response times and poor care (mentioned by 4 reviewers)
Inadequate fall prevention and safety protocols (mentioned by 2 reviewers)
Inconsistent medical oversight and medication management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 134 analyzed

121

⚡13 reviews posted between Jun 19, 2024 – Jun 21, 2024 · 13 were 5-star

⚡10 reviews posted between Jul 1, 2025 – Jul 5, 2025 · 10 were 5-star

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your facility has a strong 5-star staffing rating from CMS; could you explain how that translates into the daily support my loved one receives, especially during peak hours?
2Given that your team is very active in responding to online feedback, how do you typically handle and resolve family concerns regarding daily care or medication management?
3With your facility's reputation for excellent physical and occupational therapy, how do you integrate those services into a resident's daily schedule to help them maintain their independence?
4We want to ensure our loved one stays safe; could you walk us through the specific protocols and monitoring systems you have in place to prevent falls?
5Some families have mentioned occasional delays in response times; what is your current process for ensuring that call lights are answered promptly, even during shift changes?
6Since your health inspection rating is currently a 3 out of 5, what specific improvements or internal audits are you focusing on right now to enhance the quality of care?

Personalized based on this facility's data

Key Review Excerpts

“The nursing staff was impeccable with their time in helping me cope with the status of my health I became a healthier woman because of them”

Rehab patient · 2023★★★★★

“My mother was a 1st floor resident for the last few years of her life. We both are so grateful for the consistent, caring and supportive staff.”

Long-term resident's family · 2022★★★★★

“The therapy is top notch. Once they know the patient, they push them. She walked after not doing so for a year and a half.”

Long-term resident's family · 2025★★★★☆

Source: 134 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.58hrs

Registered nurses for medical care

Total Nursing

5.47hrs

All nurses + aides combined

Staff Turnover

33%

Lower is better (< 30% = good)

RN Turnover

21%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility5.7%

Better than Avg

Here

5.7%

12.1%

52.5%

Lake

37.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility29.7%

Worse than Avg

Here

29.7%

15.4%

21.8%

Lake

14.3%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility21.5%

Worse than Avg

Here

21.5%

15.3%

15.9%

Lake

11.8%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.0%

Better than Avg

Here

10.0%

19.5%

18.3%

Lake

14.6%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility86.5%

Worse than Avg

Here

86.5%

95.5%

91.8%

Lake

92.6%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility95.7%

Better than Avg

Here

95.7%

93.4%

90.0%

Lake

91.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility77.1%

Mixed vs Avgs

Here

77.1%

79.7%

63.1%

Lake

73.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility77.0%

Mixed vs Avgs

Here

77.0%

81.8%

69.0%

Lake

76.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

2.4%

Lake

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

4penalties

Well below state avg (12.0)

10 complaint-triggered

$68,122 in fines

Radford Green shows concerning patterns with 52 deficiencies across 10 surveys, including 9 complaint-triggered issues where families filed reports about problems. The facility has recurring issues with accident prevention and safety supervision appearing across multiple surveys from 2024 to 2025, along with ongoing problems in building safety systems and medication management. While all deficiencies show correction dates, the repeated safety violations suggest persistent operational challenges families should carefully consider.

Mar 31, 2026Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 1, 2025Complaint1 finding

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Feb 20, 2025Routine11 findings

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 21, 2025Complaint2 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jan 7, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 12, 2024Complaint1 finding

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Federal Penalties

Fine

Feb 20, 2025

$38,353

Payment Denial

Feb 20, 2025

10-day denial

Fine

Aug 9, 2024

$21,450

Fine

Mar 28, 2024

$8,991

Ownership & Operations

Who Operates This Facility

Owner / Operator

Radford Green

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Services

Chain Size

45 facilities nationwide

Ownership & Management

Owners

Senior Living VII Operator Holdings LLC

Owner · Organization

100%

Chicago Ccrc Partners II LLC