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Nursing HomeMedicaid Investigative

Schoenbrunn Healthcare

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2594 East High Avenue, New Philadelphia, OH 4466395 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 53 Google reviews

5
4
3
2
1
Schoenbrunn Healthcare Nursing Home in New Philadelphia, OH — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (17 vs median 8.0)

Bottom 25% in OH · Meets national RN staffing standard · Above average staffing · Worst in DIVINE HEALTHCARE MANAGEMENT chain · No penalties on record

Source: Medicare data

What this means for your family

Schoenbrunn Healthcare is highly regarded for its compassionate nursing staff and effective rehabilitation programs, making it a strong candidate for your family's needs. While the facility is clean and well-managed, be aware that some reviewers find the building's interior to be dated. We recommend scheduling a tour to see if the environment meets your expectations for comfort.

Google Reviews

Google Reviews

53 reviews on Google
Schoenbrunn Healthcare is widely praised for its compassionate and attentive nursing and rehabilitation staff, with many families highlighting the personalized care their loved ones received. While the facility is frequently described as clean and welcoming, some visitors have noted that the building's interior feels dated and could benefit from modernization. Overall, it is highly recommended by families for both short-term rehabilitation and long-term nursing needs.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0Activities8.0Meds9.0MemoryN/AComms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective rehabilitation therapy programs
  • Clean and well-maintained environment
  • Responsive and helpful administrative team

Concerns

  • Facility interior appears dated and in need of refreshing (mentioned by 2 reviewers)
  • Occasional reports of understaffing (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)2.62021(5)5.02022(10)4.62023(10)4.52024(6)4.92025(8)4.92026(10)

Distribution · 50 analyzed

5
43
4
2
3
0
2
1
1
4

How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent focus on facility maintenance mentioned by some families, are there any upcoming plans for interior renovations or aesthetic updates?
  • 2With a 4-star staffing rating, how do you ensure consistent coverage and attention for residents during shift changes or peak hours?
  • 3Could you walk me through the specific protocols in place for handling medical emergencies during the night or on weekends?
  • 4I noticed the facility has had 17 recent state violations; what steps has the leadership team taken to address those findings and improve quality of care?
  • 5What does a typical daily schedule look like for residents, and how do you encourage participation in your rehabilitation and social programs?
  • 6I see that the administrative team has been active in responding to feedback online; how do you incorporate family input into your ongoing care planning process?

Personalized based on this facility's data


Key Review Excerpts

During this period of 7 1/2 months the staff cared for our mother as if she were their family. They saw to her every need personally and medically. We were notified of any change regardless of how minor.

Long-term resident's family · 2022★★★★★

The outstanding effort of Corey and the whole staff Aids,nurses and therapist. Their kindness, patience and professionalism set Divine apart from all other facilities.

Memory care family member · 2025★★★★★

My stepdad was in here for 21 days for a broken back. His care was amazing, everyone was helpful, caring and wonderful at their job. He enjoyed his meals and his neighbors.

Rehab patient's family · 2024★★★★★
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.81hrs
OK
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
37%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility98.8%
Worse than Avg
Here
98.8%
US
12.1%
OH
28.2%
Tuscarawas
19.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.7%
Worse than Avg
Here
32.7%
US
19.5%
OH
25.4%
Tuscarawas
30.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.9%
Mixed vs Avgs
Here
14.9%
US
15.3%
OH
6.9%
Tuscarawas
6.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.3%
Mixed vs Avgs
Here
11.3%
US
15.4%
OH
9.4%
Tuscarawas
3.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
19.4%
OH
21.6%
Tuscarawas
22.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
93.4%
OH
92.6%
Tuscarawas
96.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility53.9%
Worse than Avg
Here
53.9%
US
79.7%
OH
75.6%
Tuscarawas
83.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.0%
Worse than Avg
Here
77.0%
US
81.8%
OH
78.4%
Tuscarawas
84.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
OH
1.2%
Tuscarawas
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
Well above state avg (10.1)
16 complaint-triggered

This facility shows serious ongoing concerns as families have filed reports triggering multiple complaint investigations involving resident protection, care planning, and treatment quality. The most recurring problem areas are fire safety systems, infection control, and daily care assistance, with many issues repeating across multiple surveys despite reported corrections. While all deficiencies show correction dates, the pattern of recurring violations and complaint-driven investigations suggests persistent quality challenges families should carefully consider.

Mar 26, 2026Complaint
6
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Aug 4, 2025Routine
20
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Jul 1, 2025Complaint
2
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

Oct 18, 2024Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Sep 18, 2024Complaint
4
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 15, 2024Routine
10
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Schoenbrunn Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Divine Healthcare Management

Chain Size

9 facilities nationwide

Chain avg rating: 2.3/5 · Rank 8 of 8 (Worst)

Ownership & Management

Owners

Progressive 3 Opco Holdco LLC

Owner · Organization

100%

Amf Ohio Holdings LLC

Owner (parent company) · Organization

Apex Healthcare Group LLC

Owner (parent company) · Organization

Divine Progressive Holdco LLC

Owner (parent company) · Organization

Goldstar Capital Partners LLC

Owner (parent company) · Organization

Goldstar Divine Holdings LLC

Owner (parent company) · Organization

Goldstar Ohio Associates LLC

Owner (parent company) · Organization

Gsfb Partners LLC

Owner (parent company) · Organization

Markovits, Isaak

Owner (parent company)

Richland, Ilan

Owner (parent company)

Key personnel

Markovits, IsaakW-2 Managing EmployeeGoldner, DovOfficer / DirectorMarkovits, IsaakOfficer / DirectorProgressive 3 Management Oh LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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