New Dawn Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 8.0)
- High staff turnover (74%)
Bottom 25% in OH · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Best in DAVID OBERLANDER chain · No penalties on record
What this means for your family
While the physical therapy department is frequently praised for its effectiveness, the facility has a recurring pattern of understaffing that leads to delayed responses to call lights and potential neglect. We strongly advise families to visit during off-hours and weekends to observe staffing levels firsthand and to have a clear, documented plan for how medical emergencies will be communicated to you.
Google Reviews
Google Reviews
84 reviews on Google“New Dawn Rehabilitation and Healthcare Center receives highly polarized feedback, with many families praising the facility's cleanliness and the dedication of the therapy team. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent nursing care that has led to preventable health incidents. Potential families should carefully weigh the positive reports of physical therapy against recurring complaints about communication gaps and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective, goal-oriented physical therapy team
- Clean and well-maintained facility
- Friendly and compassionate staff members
- Welcoming environment for visitors
Concerns
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Inadequate staffing levels leading to neglect (mentioned by 5 reviewers)
- Poor communication with families regarding medical status (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that physical therapy is a noted strength here, how do you integrate those therapy goals into the daily routine for residents who need extra support?
- 2I understand that response times can sometimes be a challenge in busy facilities; what is your current protocol for ensuring call lights are answered promptly, especially during shift changes?
- 3How do you ensure that families stay consistently updated on their loved one’s medical status and care plan changes?
- 4With the current staffing levels, how do you ensure that residents receive personalized attention and assistance with daily activities like dining?
- 5What steps are you taking to improve the dining experience and meal quality for residents to ensure they are getting proper nutrition?
- 6How does your nursing team manage medication administration to ensure accuracy and safety for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“I would sit there the entire day and I had to scream at the nurse just to oxygen. They are not equipped to deal with people with breathing problems or machines.”
“Physical therapy is awesome as are most of the nurses. It takes a bit longer than it should for call lights to be answered but other than that we are completely satisfied.”
“The nurses & aides were so kind & always helpful & understanding & put my needs first...they are short staffed & working long hours & extra shifts but still gave me the best care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing quality concerns, with families filing 22 complaints triggering inspections across multiple years. The most recurring problems involve medication management, patient care and treatment, and fire safety systems. Issues with medication errors, pressure ulcer care, and infection control persist across surveys from 2021 through 2025, suggesting systemic problems that continue despite corrections. Families should carefully evaluate whether this facility can meet their loved one's care needs.
Feb 26, 2026Complaint6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 28, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 26, 2025Complaint3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 18, 2024Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
New Dawn Rehabilitation and Healthcare Center
for profit
Chain Affiliation
David Oberlander
7 facilities nationwide
Chain avg rating: 1.4/5 · Rank 2 of 7 (Best)
Ownership & Management
Owners
Byf Investments LLC
Owner · Organization
Sam Investments LLC
Owner · Organization
Oberlander, David
Owner
Oberlander, Sholem
Owner
Oasis Nursing LLC
Owner (parent company) · Organization
Schachter, Shaevy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit newdawnrehabcare.com
Medicare data downloads
Original nursing home datasets
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