Country Club Center I
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 66 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (27 vs median 8.0)
- High staff turnover (55%)
Bottom 25% in OH · Below recommended RN staffing · Worst in COUNTRY CLUB REHABILITATION CAMPUS chain · $31,371 in fines
What this means for your family
While the facility is physically attractive, the recent trend of negative reviews regarding neglect and staffing shortages is concerning. If you consider this facility, we strongly recommend unannounced visits during evening or weekend hours to observe actual staff responsiveness and food quality firsthand.
Google Reviews
Google Reviews
66 reviews on Google“Country Club Center I presents a stark contrast between its physical appearance and the quality of care provided. While many reviewers praise the facility's aesthetic and resort-like environment, recent feedback highlights significant concerns regarding chronic understaffing, poor food quality, and failures in basic clinical care. Families should be aware that while some report positive experiences, others have documented serious issues with response times and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, resort-like facility appearance
- Clean and well-maintained common areas
- Some staff members described as caring and professional
Concerns
- Chronic understaffing leading to long wait times for assistance (mentioned by 4 reviewers)
- Poor food quality, including cold meals and inappropriate dietary options (mentioned by 3 reviewers)
- Failures in clinical care and medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding meal service, could you walk us through how the kitchen ensures that dietary requirements are met and that meals are served at the appropriate temperature?
- 2With 27 recent state violations noted, what specific steps is the leadership team currently taking to improve clinical oversight and medication management processes?
- 3I noticed the staffing ratings are lower than average; how do you handle peak times of the day to ensure that residents don't experience long waits when they need assistance?
- 4The facility is beautiful and well-maintained, but how do you ensure that the same level of attention is given to the consistency and quality of daily resident care?
- 5Could you describe the communication process between your nursing staff and family members when there is a change in a resident's health status or a medical concern?
- 6What does a typical daily activity schedule look like to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“Unable to move or walk buzzes for nurse waits 30 to 45 minutes before someone comes in. Obviously he’s not able to go to restroom and is yelled at like a child when he can’t hold it.”
“Her care was absolutely horrible. She takes medicine day && night. They just left it sit on the counter when they are suppose to make sure she takes it.”
“Employee turnover is through the roof! The plan they tell you before putting your loved one there is NOTHING that they implement!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Country Club Center I shows a concerning pattern of recurring issues with families regularly filing complaints that triggered 27 of 82 total deficiencies. The most persistent problems involve medication management, food safety and preparation, and infection control, with these issues appearing repeatedly across multiple years from 2019 through 2025. While the facility reports correcting deficiencies when cited, the pattern of recurring violations in the same care areas suggests ongoing challenges with maintaining consistent quality standards.
Feb 2, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Dec 10, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 30, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 1, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 2, 2024Routine25
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Oct 24, 2024Complaint2
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Dec 28, 2023
$26,462
Fine
Aug 7, 2023
$1,764
Fine
Jul 17, 2023
$3,145
Ownership & Operations
Who Operates This Facility
Country Club Center I
for profit
Chain Affiliation
Country Club Rehabilitation Campus
7 facilities nationwide
Chain avg rating: 3.1/5 · Rank 6 of 7 (Worst)
Ownership & Management
Owners
Holland, John
Owner
Holland-Grescock, Teresa
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit countryclubretirementcampus.com
Medicare data downloads
Original nursing home datasets
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