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Nursing HomeMedicaid Investigative

Country Club Center I

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

860 Iron Avenue, Dover, OH 4462272 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 66 Google reviews

5
4
3
2
1
Country Club Center I Nursing Home in Dover, OH — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (27 vs median 8.0)
  • High staff turnover (55%)

Bottom 25% in OH · Below recommended RN staffing · Worst in COUNTRY CLUB REHABILITATION CAMPUS chain · $31,371 in fines

Source: Medicare data

What this means for your family

While the facility is physically attractive, the recent trend of negative reviews regarding neglect and staffing shortages is concerning. If you consider this facility, we strongly recommend unannounced visits during evening or weekend hours to observe actual staff responsiveness and food quality firsthand.

Google Reviews

Google Reviews

66 reviews on Google
Country Club Center I presents a stark contrast between its physical appearance and the quality of care provided. While many reviewers praise the facility's aesthetic and resort-like environment, recent feedback highlights significant concerns regarding chronic understaffing, poor food quality, and failures in basic clinical care. Families should be aware that while some report positive experiences, others have documented serious issues with response times and medication management.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean8.0ActivitiesN/AMeds1.0MemoryN/AComms2.0Value2.0

Strengths

  • Beautiful, resort-like facility appearance
  • Clean and well-maintained common areas
  • Some staff members described as caring and professional

Concerns

  • Chronic understaffing leading to long wait times for assistance (mentioned by 4 reviewers)
  • Poor food quality, including cold meals and inappropriate dietary options (mentioned by 3 reviewers)
  • Failures in clinical care and medication management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'22(3)'24(7)'26(6)

Distribution · 68 analyzed

5
47
4
2
3
3
2
3
1
13
33 reviews posted between Jul 29, 2019Aug 1, 2019 · 31 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding meal service, could you walk us through how the kitchen ensures that dietary requirements are met and that meals are served at the appropriate temperature?
  • 2With 27 recent state violations noted, what specific steps is the leadership team currently taking to improve clinical oversight and medication management processes?
  • 3I noticed the staffing ratings are lower than average; how do you handle peak times of the day to ensure that residents don't experience long waits when they need assistance?
  • 4The facility is beautiful and well-maintained, but how do you ensure that the same level of attention is given to the consistency and quality of daily resident care?
  • 5Could you describe the communication process between your nursing staff and family members when there is a change in a resident's health status or a medical concern?
  • 6What does a typical daily activity schedule look like to keep residents engaged and active within the community?

Personalized based on this facility's data


Key Review Excerpts

Unable to move or walk buzzes for nurse waits 30 to 45 minutes before someone comes in. Obviously he’s not able to go to restroom and is yelled at like a child when he can’t hold it.

Long-term resident's family · 2026☆☆☆☆

Her care was absolutely horrible. She takes medicine day && night. They just left it sit on the counter when they are suppose to make sure she takes it.

Long-term resident's family · 2022☆☆☆☆

Employee turnover is through the roof! The plan they tell you before putting your loved one there is NOTHING that they implement!

Family member · 2023☆☆☆☆
Source: 66 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
49%
Registered nurses for medical care
Total Nursing
3.88hrs
95%
All nurses + aides combined
Staff Turnover
79%
Lower is better (< 30% = good)
RN Turnover
70%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
OH
28.2%
Tuscarawas
30.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
15.4%
OH
9.4%
Tuscarawas
4.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
15.3%
OH
6.9%
Tuscarawas
7.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
14.4%
OH
5.8%
Tuscarawas
7.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.0%
Worse than Avg
Here
31.0%
US
19.5%
OH
25.4%
Tuscarawas
31.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.4%
OH
21.6%
Tuscarawas
21.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.8%
Better than Avg
Here
93.8%
US
79.7%
OH
75.6%
Tuscarawas
78.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.6%
Better than Avg
Here
84.6%
US
81.8%
OH
78.4%
Tuscarawas
83.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
OH
1.2%
Tuscarawas
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

30deficiencies
3penalties
Well above state avg (10.1)
30 complaint-triggered
$31,371 in fines

Country Club Center I shows a concerning pattern of recurring issues with families regularly filing complaints that triggered 27 of 82 total deficiencies. The most persistent problems involve medication management, food safety and preparation, and infection control, with these issues appearing repeatedly across multiple years from 2019 through 2025. While the facility reports correcting deficiencies when cited, the pattern of recurring violations in the same care areas suggests ongoing challenges with maintaining consistent quality standards.

Feb 2, 2026Complaint
3
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Dec 10, 2025Complaint
2
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 30, 2025Complaint
2
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 1, 2025Complaint
2
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 2, 2024Routine
25
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0361Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0848Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Oct 24, 2024Complaint
2
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Dec 28, 2023

$26,462

Fine

Aug 7, 2023

$1,764

Fine

Jul 17, 2023

$3,145

Ownership & Operations

Who Operates This Facility

Owner / Operator

Country Club Center I

Organization Type

for profit

Chain Affiliation

Chain Name

Country Club Rehabilitation Campus

Chain Size

7 facilities nationwide

Chain avg rating: 3.1/5 · Rank 6 of 7 (Worst)

Ownership & Management

Owners

Holland, John

Owner

50%

Holland-Grescock, Teresa

Owner

Key personnel

Lieber, PaulW-2 Managing EmployeeHarris, JanetOfficer / DirectorHarris, JanetOfficer / DirectorHolland, JohnOfficer / DirectorHolland-Grescock, TeresaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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