Claymont Health and Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
This facility has a strong track record for compassionate nursing care and successful rehab outcomes, which many families appreciate. However, because there are recurring reports of poor communication and inconsistent hygiene, we strongly recommend that you visit frequently and establish a clear point of contact with the administration immediately upon admission.
Google Reviews
Google Reviews
19 reviews on Google“Claymont Health and Rehabilitation receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehab services, while others report significant failures in communication and basic hygiene. While some visitors describe a warm, family-like atmosphere, others have experienced rude staff, difficulty reaching loved ones, and concerns regarding consistent care standards. Prospective families should weigh the positive experiences of long-term residents against reports of unresponsiveness and administrative challenges.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective post-surgery rehabilitation
- Welcoming and friendly atmosphere
- Responsive to individual patient needs
Concerns
- Poor communication and uncooperative staff (mentioned by 2 reviewers)
- Inconsistent hygiene and personal care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 3-star staffing rating, how do you ensure that each resident receives consistent, personalized attention throughout the day?
- 2I noticed some feedback regarding communication; what is the standard process for keeping family members updated on their loved one's care plan and any changes in their health?
- 3How do you maintain consistent standards for hygiene and personal care to ensure every resident feels comfortable and well-cared for?
- 4Since the facility has a strong reputation for post-surgery rehabilitation, what does the transition look like from intensive therapy to daily life within the 55-resident community?
- 5What specific activities or social programs are available to help residents stay engaged and connected with others in the facility?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“The care and compassion he received in his time there was second to none. Outstanding nursing staff. He was very well taken care of, always clean, bathed, shaven, and never was treated like anything other”
“He received wonderful care and everybody liked him and took good care of him and I was welcome there and the staff was pleasant. He did well there and I was always pleased I never had any issues.”
“Refuse to contact family about patients health. Refuses to let family talk to patient.only been in nursing home 4 days and staff has been uncooperative in All areas.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated deficiencies across multiple care areas, with families filing complaint reports that triggered inspections. The most recurring issues involve fire safety and smoke detection systems, quality of patient care, and infection control practices. While all violations show correction dates, problems persist across surveys from 2021 to 2025, indicating ongoing operational challenges that families should carefully consider.
Dec 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 5, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 5, 2024Routine8
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 11, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Feb 9, 2023Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 21, 2021Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Claymont Health and Rehabilitation
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 7 of 60 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit claymont-health.net
Medicare data downloads
Original nursing home datasets
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