Park Village Health Care Center INC
Strong Medicare quality ratings; families often praise friendly front desk staff. Still worth an in-person visit.
based on 11 Google reviews

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What this means for your family
Given the severe reports of neglect and hygiene issues in recent reviews, we strongly advise families to conduct unannounced visits during weekends or evenings to observe the actual quality of care. While some families report satisfaction with assisted living, the allegations regarding medical response times and resident dignity are critical concerns that warrant direct questioning of management.
Google Reviews
Google Reviews
11 reviews on Google“Park Village Health Care Center receives highly polarized feedback, with severe allegations regarding neglect, poor hygiene, and inadequate medical response. While some family members report positive experiences with individual staff members and assisted living, multiple reviewers describe a facility that struggles with basic dignity, cleanliness, and timely care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly front desk staff
- Positive experiences in assisted living
- Some individual staff members described as caring
Concerns
- Significant hygiene issues including strong odors of urine and feces (mentioned by 2 reviewers)
- Slow or non-existent response to call buttons and medication requests (mentioned by 2 reviewers)
- Lack of dignity and privacy for residents during care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk us through the facility's current protocols for maintaining cleanliness and managing odors in the living areas?
- 2How does your team ensure that residents receive timely assistance when they use their call buttons, especially during shift changes?
- 3What steps are taken to ensure that residents' dignity and privacy are prioritized during daily personal care routines?
- 4Given the recent focus on medication management, what specific systems do you have in place to ensure medications are administered accurately and on schedule?
- 5What does the daily activity calendar look like, and how do you encourage residents to participate in social engagement throughout the week?
- 6How do you handle communication with families regarding changes in a resident's health status or care plan?
Personalized based on this facility's data
Key Review Excerpts
“They wheel residents through the hall naked with a only a sheet thrown on top, the sides of their bottom and thighs exposed to get to the bath, going past visitors, residents and maintenance workers of the opposite sex. NO dignity is provided.”
“My grandfather died after falling multiple times in their care and breaking his femur... No one checked him, or they covered it up, and he cried in pain for TWO DAYS before being taken to the hospital.”
“The Assisted Living has been wonderful to my Mother….the only complaint she has is the food but that is normal everywhere…..”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Park Village Health Care Center shows concerning patterns with families filing multiple complaints leading to 8 deficiencies, including serious issues with patient care, pain management, infection control, and family notification requirements. The facility has ongoing problems with fire safety systems and building maintenance that recur across surveys. While all deficiencies show correction dates, the repeated complaint-triggered violations in core care areas suggest families should carefully evaluate care quality before considering this facility.
Apr 4, 2024Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Feb 28, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 27, 2023Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 27, 2023Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Apr 7, 2022Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jul 18, 2019Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Federal Penalties
Fine
Dec 27, 2023
$77,552
Payment Denial
Dec 27, 2023
55-day denial
Ownership & Operations
Who Operates This Facility
Park Village Health Care Center INC
for profit
Ownership & Management
Owners
Robert J. O'donnell Irrevocable Business Trust
Owner · Organization
Odonnell, Robert
Owner
Odonnell, Thomas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit parkvillagehealthcare.com
Medicare data downloads
Original nursing home datasets
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