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Nursing HomeMedicaid

Amberwood Manor

Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.

245 South Broadway, New Philadelphia, OH 4466348 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 34 Google reviews

5
4
3
2
1
Amberwood Manor Nursing Home in New Philadelphia, OH — Street View
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What this means for your family

Amberwood Manor is frequently praised for its clean environment and dedicated therapy team, making it a strong contender for rehabilitation. However, families should be aware of persistent reports regarding medication delays and poor communication; we recommend scheduling unannounced visits and asking specifically how the facility tracks and ensures timely medication delivery.

Google Reviews

Google Reviews

34 reviews on Google
Amberwood Manor receives high praise for its warm, homelike atmosphere and dedicated nursing staff who treat residents like family. While many families report excellent experiences with therapy and general care, there are recurring concerns regarding communication gaps, medication delays, and inconsistent response times from staff. Potential families should be aware of the disparity between the glowing positive reviews and specific reports of neglect or administrative unresponsiveness.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities9.0Meds4.0MemoryN/AComms3.0Value5.0

Strengths

  • Warm, attentive nursing staff
  • Clean, well-maintained facility
  • Effective therapy and rehabilitation services
  • Welcoming, homelike atmosphere

Concerns

  • Medication administration delays and communication failures (mentioned by 3 reviewers)
  • Difficulty reaching staff via phone or getting timely responses (mentioned by 2 reviewers)
  • Inconsistent care regarding hygiene and patient turning (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'20(6)'22(2)'24(2)'26(13)

Distribution · 34 analyzed

5
24
4
5
3
1
2
0
1
4

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is active in responding to feedback online; how do you use that family input to improve daily operations?
  • 2Given that medication management is a priority for us, could you walk me through your process for ensuring timely administration and how you keep families informed of any changes?
  • 3With 48 residents, what is your protocol for ensuring that hygiene and repositioning needs are met consistently throughout every shift?
  • 4I see that communication is a focus for your team; what is the best way for us to reach staff directly if we have questions or need a status update?
  • 5Since your facility has a strong reputation for rehabilitation, how do you integrate those therapy services into the daily social and activity schedule for residents?
  • 6How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in their medical condition?

Personalized based on this facility's data


Key Review Excerpts

My grandma was here for a couple weeks after being in the hospital. We loved the facility, all the staff were super nice and always willing to help with whatever we needed.

Long-term resident's family · 2026★★★★★

The bed I had, was broke for about 2 weeks even though they said when I got there originally, they were going to get a different one.

Rehab patient · 2020★★★☆☆

My family member complained about not being flipped often enough, medications not arriving on time & also nurses are telling her “ I’ll get you that and be right back” and then she doesn’t see them again.

Family member · 2023★★★☆☆
Source: 34 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.98hrs
OK
Registered nurses for medical care
Total Nursing
3.57hrs
87%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility27.4%
Mixed vs Avgs
Here
27.4%
US
12.1%
OH
28.2%
Tuscarawas
27.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.3%
OH
6.9%
Tuscarawas
7.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.5%
Better than Avg
Here
13.5%
US
19.4%
OH
21.6%
Tuscarawas
23.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.3%
Mixed vs Avgs
Here
29.3%
US
19.5%
OH
25.4%
Tuscarawas
31.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.1%
Mixed vs Avgs
Here
6.1%
US
14.4%
OH
5.8%
Tuscarawas
7.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.6%
Mixed vs Avgs
Here
10.6%
US
15.4%
OH
9.4%
Tuscarawas
3.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility67.1%
Worse than Avg
Here
67.1%
US
79.7%
OH
75.6%
Tuscarawas
81.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.6%
Better than Avg
Here
87.6%
US
81.8%
OH
78.4%
Tuscarawas
82.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Tuscarawas
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (10.1)
5 complaint-triggered

Families have filed multiple complaint reports against this facility, including recent concerns about safe living conditions and protection of residents' belongings. The most recurring problems involve medication management, quality of care (including wound care and accident prevention), and resident rights protections. While the facility has addressed past violations, the pattern of repeated issues across multiple surveys in these same areas, combined with the recent January 2025 deficiencies, suggests ongoing challenges with consistent care quality.

Jan 23, 2025Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jan 23, 2025Routine
9
0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 20, 2024Complaint
1
0602Potential for harm · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Aug 3, 2023Complaint
3
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 19, 2023Routine
6
0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

May 7, 2021Routine
5
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Amberwood Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

126 facilities nationwide

Chain avg rating: 3.0/5 · Rank 39 of 125

Ownership & Management

Key personnel

Volpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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