Bloomfield Center for Nursing & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 104 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 12)
Below average in CT · Below recommended RN staffing · Low staff turnover (stable workforce) · Below chain average · $14,521 in fines · Abuse citation
What this means for your family
While many families report a clean environment and friendly staff, there is a recurring pattern of complaints regarding staffing levels and communication during off-hours. We strongly recommend that you visit the facility during the evening or weekend to observe the level of care firsthand and ask management specifically about their protocols for family notification during emergencies.
Google Reviews
Google Reviews
104 reviews on Google“Bloomfield Center for Nursing & Rehabilitation receives highly polarized feedback, with many visitors praising the facility's cleanliness and the friendliness of specific staff members. However, a significant number of family members report serious concerns regarding neglect, poor communication, and inadequate staffing levels, particularly during evening shifts. Potential families should be aware of these starkly contrasting experiences and conduct thorough, unannounced visits.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming front desk staff
- Effective physical therapy programs
- Compassionate individual staff members
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 6 reviewers)
- Unpleasant odors (urine/fecal matter) in common areas (mentioned by 2 reviewers)
- Staff rudeness and unprofessional behavior (mentioned by 4 reviewers)
- Poor communication regarding resident health status or passing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what is the average response time for a call light, and how do you ensure residents receive timely assistance during shift changes?
- 2I noticed some concerns regarding communication; what is your formal process for updating families on changes in a resident's health status or medication adjustments?
- 3How does the facility maintain cleanliness and manage odors in common areas throughout the day?
- 4I see that you engage with some feedback online; how do you use family input to improve the quality of the dining experience and food service?
- 5What specific protocols are in place to ensure that medical care and medication management are consistent, especially given the current staffing ratings?
- 6What daily activities or social programs are available to help residents feel connected and engaged within the community?
Personalized based on this facility's data
Key Review Excerpts
“My mom was their and she was left in the shower alone for 2hrs alone And unattended and her Wristband states “risk of falling ...who does that??? They did”
“I have stopped in just about every day for the past few weeks to visit a friend. The staff for the most part are very kind and caring. There are a few that tand out above and beyond the rest that I would call exemplary....Mr Leroy, Ms Nadine and Ms Renee are top notch 5 star employees.”
“My siblings and my self had to take shifts to be there at least 12 hours a day to make sure my mother was taken care of. No one should ever be worried about a family member that's in Nursing facility because that's exactly what they are there for to be taken care of”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring problems with families filing 23 complaint-triggered reports, primarily involving abuse protection, care planning, and safety issues. The most concerning pattern is repeated deficiencies in protecting residents from abuse and neglect, developing proper care plans, and maintaining safe environments free from hazards. While the facility corrects violations when cited, the same problems persist across multiple surveys, suggesting systemic issues that haven't been fully resolved despite correction plans.
Jan 22, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 19, 2025Routine16
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
May 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
May 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Feb 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 20, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Bloomfield Center for Nursing & Rehabilitation
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 34 of 43
Ownership & Management
Owners
Edsr Associates, LLC
Owner · Organization
Senga Trust
Owner · Organization
Zitter, Agnes
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit bloomfieldhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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