Ryze at the Ridge
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 11.0)
- High RN turnover (56%)
Below average in IL · Below recommended RN staffing · Significantly below average staffing · $326,265 in fines · Abuse citation
What this means for your family
While some residents report positive experiences with rehab and transition support, the facility has a history of serious safety and hygiene complaints. We strongly recommend that you conduct an unannounced visit and specifically observe the cleanliness of the rooms and the responsiveness of staff to call lights before making a decision.
Google Reviews
Google Reviews
45 reviews on Google“Ryze at the Ridge presents a highly polarized environment, with some residents praising the staff's support during their transition to independent living, while others report severe neglect and unsafe conditions. Critical reviews highlight serious concerns regarding slow response times to medical needs, hygiene issues, and unprofessional conduct by nursing staff. Families should be aware of the stark contrast between the positive experiences of some long-term residents and the distressing accounts of those reporting neglect.”
Quality Themes
Tap a score for detailsStrengths
- Supportive transition planning for independent living
- Helpful and responsive admissions staff
- Effective physical therapy programs
- Friendly and compassionate nursing staff (per some residents)
Concerns
- Neglect and slow response to medical needs or falls (mentioned by 4 reviewers)
- Unsanitary conditions and cleanliness issues (mentioned by 4 reviewers)
- Rude or unprofessional staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a 1-star staffing rating; what specific steps are you taking to ensure residents receive timely assistance when they call for help?
- 2Several families have expressed concerns regarding the cleanliness of the facility; could you walk me through your current housekeeping schedule and how you maintain sanitation in resident rooms?
- 3Given that some residents have shared experiences regarding slow response times for medical needs or falls, what is your protocol for ensuring immediate attention during an emergency?
- 4I see that your team is active in responding to online feedback; how do you use that input from families to improve the daily dining experience and overall quality of life for residents?
- 5Since your physical therapy program is highly regarded, how do you integrate those services into the daily routine for residents who are looking to maintain or improve their mobility?
- 6What measures are in place to ensure that all staff members maintain a professional and supportive demeanor, especially during high-stress times of the day?
Personalized based on this facility's data
Key Review Excerpts
“I have been a resident at Ryze at the Ridge for a few years. I have had a great experience. I have great support for the workers at the facility.”
“I couldn’t be happier with the physical therapy here. They work with the residents to get you back to where you need to be to be able to go home.”
“Nasty and disgusting facility, while living there I fell out of bed and was forced to army crawl to my door after having already laid on the floor for over an hour.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of families filing reports, triggering 23 complaint-driven deficiencies across recent surveys, with recurring issues in abuse and neglect protection, accident prevention, and medication management. Multiple protection failures span from 2023 through 2025, including repeated incidents requiring state investigation. While the facility corrects violations when cited, the persistent pattern of serious complaints about resident safety and care quality warrants careful consideration before choosing this facility.
Mar 19, 2026Complaint1
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jul 30, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jun 4, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 30, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 23, 2024Routine20
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Jul 12, 2024
$17,108
Fine
Mar 7, 2024
$91,403
Payment Denial
Mar 7, 2024
1-day denial
Fine
Sep 3, 2023
$193,239
Ownership & Operations
Who Operates This Facility
Ryze at the Ridge
for profit
Ownership & Management
Owners
Aliya Five Holdings LLC
Owner · Organization
Aliya Gb Member a LLC
Owner (parent company) · Organization
Aliya Operations Holdings LLC
Owner (parent company) · Organization
Haven Capital LLC
Owner (parent company) · Organization
Erlich, Moshe
Owner (parent company)
Reifer, Jordan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit aliyahc.com
Medicare data downloads
Original nursing home datasets
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