Aperion Care Lakeshore
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (27 vs median 11.0)
Bottom 25% in IL · Critically understaffed (RN) · Significantly below average staffing · Low staff turnover (stable workforce) · Worst in APERION CARE chain · $153,559 in fines · Abuse citation
What this means for your family
While some residents report successful transitions and positive rehab experiences, the recurring reports of poor sanitation and medication errors are significant red flags. If you consider this facility, we strongly recommend conducting an unannounced visit to check the cleanliness of the living areas and speaking directly with the nursing staff about their medication administration protocols.
Google Reviews
Google Reviews
54 reviews on Google“Aperion Care Lakeshore receives highly polarized feedback, with families reporting extreme disparities in the quality of care. While some reviewers praise the rehabilitation team and specific administrators for their helpfulness, a significant number of visitors report severe sanitation issues, including persistent urine odors, mold, and reports of residents being left in soiled conditions. Potential families should be aware of these recurring cleanliness and staffing concerns before considering this facility.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional rehabilitation therapy department
- Supportive and communicative administrative leadership
- Effective transition assistance for community living
Concerns
- Persistent, pervasive urine odor and lack of cleanliness (mentioned by 7 reviewers)
- Staff responsiveness, rudeness, and neglect of basic hygiene (mentioned by 6 reviewers)
- Medication management errors and irregular administration (mentioned by 2 reviewers)
- Facility maintenance issues including broken AC and mold (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk me through your current housekeeping schedule and how you ensure a clean, odor-free environment for residents?
- 2I understand that medication management is a critical priority; what specific protocols are in place to ensure accuracy and consistency in the administration of daily medications?
- 3With the rehabilitation department being a noted strength, how do you integrate those therapy services into the daily routine to help residents maintain their independence?
- 4How does your leadership team monitor and improve staff responsiveness to ensure that residents' basic hygiene and comfort needs are met promptly throughout the day?
- 5Could you explain the process for how your team handles medical emergencies or urgent health changes, especially during evening and weekend hours?
- 6What types of daily activities or social programs are available to keep residents engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“She was laying on a soiled sheet & it did not get changed until I said something to them about it.”
“She has been given the wrong medication on multiple occasions, and even when the correct medication is administered, it is often given at irregular times.”
“I was a resident at Aperion Care Lakeshore for almost two years until I got my own apartment. I appreciate the nurses,doctors, cnas and the administrator brought so much h healthy care for me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple abuse and neglect complaints against this facility, with recent incidents in 2025 involving protection failures and inadequate responses to alleged violations. Aperion Care Lakeshore shows persistent problems with accident prevention and safety supervision, medication management, and care planning that recur repeatedly across surveys. While the facility has provided correction dates for deficiencies, the pattern of similar violations reappearing—particularly safety hazards and abuse protection issues—indicates ongoing systemic problems that families should carefully consider.
Mar 5, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 1, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 19, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Sep 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Mar 1, 2026
$50,650
Fine
Aug 19, 2025
$65,960
Fine
Apr 14, 2025
$37,830
Payment Denial
Jan 27, 2025
11-day denial
Fine
Jan 27, 2025
$41,659
Fine
Apr 25, 2024
$53,700
Payment Denial
Apr 25, 2024
11-day denial
Ownership & Operations
Who Operates This Facility
Aperion Care Lakeshore
for profit
Chain Affiliation
Aperion Care
33 facilities nationwide
Chain avg rating: 2.0/5 · Rank 28 of 32 (Worst)
Ownership & Management
Owners
Lake Palace Investment Group LLC
Owner · Organization
Meystel, Meir
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit aperioncare.com
Medicare data downloads
Original nursing home datasets
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