Rosecrest Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise warm, attentive individual staff members. Still worth an in-person visit.
based on 59 Google reviews
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What this means for your family
While some patients report successful rehabilitation outcomes, the recent surge in reports regarding neglect, medication errors, and slow response times is concerning. If you choose this facility, we strongly recommend having a family member present to advocate for your loved one, especially during off-hours, and to verify that all medical and dietary needs are being met by the nursing staff.
Google Reviews
Google Reviews
59 reviews on Google“Rosecrest Rehabilitation and Healthcare Center receives highly polarized feedback, with recent reviews indicating significant concerns regarding patient safety and neglect. While some families report positive experiences with specific staff members and successful rehab outcomes, a large number of reviewers describe severe issues including understaffing, delayed response times to call buttons, and poor medication management. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the reports of neglect and unprofessionalism from others.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive individual staff members
- Clean, well-maintained physical facility
- Effective physical therapy for some patients
- Inviting outdoor spaces and common areas
Concerns
- Severe understaffing and long response times to call buttons (mentioned by 10 reviewers)
- Poor medication management and errors (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Inadequate hygiene and failure to assist with basic needs (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some families have mentioned challenges with call button response times; what is your current protocol for ensuring residents receive timely assistance when they need help?
- 2Given that medication management is a top priority for us, could you walk us through the specific oversight and verification process you use to ensure accuracy?
- 3We appreciate that the facility has such inviting outdoor spaces; how do you encourage residents to participate in daily activities and social engagement to ensure they feel connected?
- 4With the current staffing levels, how do you ensure that residents consistently receive the necessary support for daily hygiene and personal care needs?
- 5I see that the facility occasionally responds to feedback online; what is your preferred method for families to communicate concerns directly with leadership so they can be addressed promptly?
- 6How does your team handle medical emergencies or changes in a resident's health status, and at what point is the family typically notified?
Personalized based on this facility's data
Key Review Excerpts
“I began timing their response time to the "nurse" button. An average of 45 minutes before an orderly responds to the button. Then if you want anything other than a blanket, water, or a snack, the orderly has to get the nurse and its an additional 45”
“My father was over dosed on insulin, he didn’t receive adequate therapy, and they left him there soiled for hours. The expected change time for a senior is 2 hours if they showed up after 4 hours it was a miracle.”
“The staff, from the case workers to the RNs, from the therapists to the CNAs, from the food service to the maintenance people, were all professional, caring, skilled, and thorough. I am now walking normally and have my life back, thanks to them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents who lost too much weight
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rosecrest Rehabilitation and Healthcare Center shows a relatively clean inspection record with only 4 deficiencies across 2 surveys, all corrected by the facility. The main concern areas were medication management (appearing in both surveys) and food safety protocols. While medication oversight issues recurred between 2023 and 2025, all violations were addressed with correction dates provided, suggesting responsive management to regulatory concerns.
Feb 27, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 25, 2023Routine2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Rosecrest Rehabilitation and Healthcare Center
nonprofit
Ownership & Management
Owners
Coleman, Charles
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit rosecrest.org
Medicare data downloads
Original nursing home datasets
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