Valley Falls Tearrace
Strong Medicare quality ratings; families often praise supportive administrative and business office staff. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
This facility shows a pattern of inconsistent care quality that appears highly dependent on specific staff members on duty. While some families report excellent experiences, you must be vigilant about hygiene and hydration; we strongly recommend daily visits to monitor your loved one's condition and ensure their basic needs are being met.
Google Reviews
Google Reviews
28 reviews on Google“Valley Falls Terrace receives highly polarized feedback, with some families praising the nursing staff and administrative support, while others report severe neglect and hygiene issues. Critical concerns include residents being left in soiled clothing, development of pressure sores, and inadequate hydration. Prospective families should be aware of the significant inconsistency in care quality reported across different shifts and residents.”
Quality Themes
Tap a score for detailsStrengths
- Supportive administrative and business office staff
- Some highly attentive and compassionate nursing/CNA staff
- Organized family events and community engagement
- Effective communication from specific staff members
Concerns
- Poor hygiene and failure to assist with toileting/incontinence (mentioned by 5 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Development of pressure sores (decubitus ulcers) and UTIs (mentioned by 2 reviewers)
- Lack of communication regarding resident health changes or death (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how organized your family events and community engagement are; what kind of activities do residents typically participate in together?
- 2How does the nursing team ensure that personal hygiene needs, such as assistance with toileting and incontinence care, are met promptly for every resident?
- 3With the recent focus on improving staffing, what specific steps is the facility taking to ensure there are enough caregivers available to provide quick response times for call lights?
- 4Can you walk us through your process for communicating important updates to families, especially regarding changes in a resident's health or medical status?
- 5What specific protocols are in place to prevent common medical concerns like UTIs or the development of pressure sores among the residents?
- 6We noticed the administrative and business office staff are highly regarded; how does that strong leadership support the day-to-day clinical care of the residents?
Personalized based on this facility's data
Key Review Excerpts
“My Mama received excellent care , the CNAs were patient and supportive. They always took time to give her everything she needed. The bed was always clean and she was always cleaned.”
“My mom stays in phecies and urine all night and first shift , finally a great Cna comes in on 2nd shift and changes her. Mom already has a decubitus developing . That place needs to be shut down.”
“My dad was a resident at Valley Falls Terrace for about 2 weeks. He received excellent care . The staff cares about the residents and everyone is kind and smiling .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley Falls Tearrace has 21 deficiencies across three surveys with no complaint-triggered issues, indicating problems were identified through routine inspections rather than family reports. The facility shows recurring issues with medication management, infection control, and resident care planning that appear across multiple surveys, suggesting persistent operational challenges. While all deficiencies have reported correction dates, the pattern of recurring problems in critical areas like medication safety warrants careful consideration during your visit.
Apr 16, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
May 9, 2024Routine10
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Valley Falls Tearrace
for profit
Chain Affiliation
Fundamental Healthcare
68 facilities nationwide
Chain avg rating: 2.4/5 · Rank 49 of 68
Ownership & Management
Owners
Thi of South Carolina, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit valleyfallsterrace.com
Medicare data downloads
Original nursing home datasets
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