White Oak at North Grove INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (5 vs median 3)
Below average in SC · Below recommended RN staffing · Below chain average · $10,364 in fines
What this means for your family
While the facility is physically beautiful and has a dedicated memory care unit, the recent trend of reviews suggests significant issues with staff responsiveness and cleanliness. If you consider this facility, we strongly recommend conducting an unannounced visit during a weekend or evening to observe staff-to-resident interaction and response times firsthand.
Google Reviews
Google Reviews
28 reviews on Google“White Oak At North Grove receives highly polarized feedback, with some families praising the beautiful facility and attentive care, while others report severe neglect and poor hygiene. A recurring theme is the inconsistency in service, where some residents receive excellent support while others experience long wait times for call lights, poor cleanliness, and inadequate therapy. Families should be aware that while the environment is physically appealing, management's responsiveness to complaints is frequently described as ineffective.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- Warm and welcoming atmosphere
- Some highly attentive nursing and CNA staff
- Pleasant outdoor courtyards and gardens
Concerns
- Slow response to call lights and neglect of hygiene (soiled briefs) (mentioned by 5 reviewers)
- Inadequate or inconsistent physical therapy sessions (mentioned by 4 reviewers)
- Poor cleanliness in resident rooms and bathrooms (mentioned by 3 reviewers)
- Staff rudeness and unprofessional behavior (mentioned by 4 reviewers)
- Ineffective management response to complaints (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We noticed how beautiful and well-maintained the gardens and courtyards are; how often are residents able to spend time enjoying those outdoor spaces?
- 2With the nursing and CNA staff being a strength here, what is the process for ensuring call lights are answered promptly, especially during shift changes?
- 3How does the facility manage daily hygiene care and room cleanliness to ensure residents always feel comfortable and refreshed?
- 4Can you tell us more about how the physical therapy program is structured and how consistent the sessions are for residents?
- 5What is the communication process like between the management team and families if we ever have a concern or a suggestion regarding care?
- 6How does the dining experience work, and are there ways to personalize meal choices to ensure residents enjoy their food?
Personalized based on this facility's data
Key Review Excerpts
“The staff and care are wonderful. My mom received excellent care. The room was spacious and well kept during her stay.”
“My husband lived in the secure dementia unit for 10 months. I was there almost every day during that time. He and the other residents received loving care. The facility is kept very clean, and the food is good.”
“The Director of Nursing is a joke . Talks over you doesn’t allow you to explain the situation. CNA are lazy good luck getting them off their phones or away from the tv . Staff in the 600 halls rude.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
White Oak At North Grove Inc has 17 federal deficiencies across three surveys, with all issues corrected by the facility. The most recurring problems involve resident rights (particularly treatment decisions and care participation), food safety, and infection control policies. While the facility shows a pattern of operational deficiencies, their consistent correction of identified issues suggests responsive management addressing inspection findings.
Mar 10, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 15, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jun 27, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 4, 2022Routine5
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
May 15, 2025
$10,364
Ownership & Operations
Who Operates This Facility
White Oak at North Grove INC
for profit
Chain Affiliation
White Oak Management
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 11 of 14
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit whiteoakmanor.com
Medicare data downloads
Original nursing home datasets
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