See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

White Oak at North Grove INC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

290 N Grove Medical Park Drive, Spartanburg, SC 29303132 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 28 Google reviews

5
4
3
2
1
White Oak at North Grove INC Nursing Home in Spartanburg, SC — Street View
Street View

Watch White Oak at North Grove INC

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (5 vs median 3)

Below average in SC · Below recommended RN staffing · Below chain average · $10,364 in fines

Source: Medicare data

What this means for your family

While the facility is physically beautiful and has a dedicated memory care unit, the recent trend of reviews suggests significant issues with staff responsiveness and cleanliness. If you consider this facility, we strongly recommend conducting an unannounced visit during a weekend or evening to observe staff-to-resident interaction and response times firsthand.

Google Reviews

Google Reviews

28 reviews on Google
White Oak At North Grove receives highly polarized feedback, with some families praising the beautiful facility and attentive care, while others report severe neglect and poor hygiene. A recurring theme is the inconsistency in service, where some residents receive excellent support while others experience long wait times for call lights, poor cleanliness, and inadequate therapy. Families should be aware that while the environment is physically appealing, management's responsiveness to complaints is frequently described as ineffective.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean4.0Activities6.0MedsN/AMemory7.0Comms2.0Value2.0

Strengths

  • Beautiful, well-maintained facility
  • Warm and welcoming atmosphere
  • Some highly attentive nursing and CNA staff
  • Pleasant outdoor courtyards and gardens

Concerns

  • Slow response to call lights and neglect of hygiene (soiled briefs) (mentioned by 5 reviewers)
  • Inadequate or inconsistent physical therapy sessions (mentioned by 4 reviewers)
  • Poor cleanliness in resident rooms and bathrooms (mentioned by 3 reviewers)
  • Staff rudeness and unprofessional behavior (mentioned by 4 reviewers)
  • Ineffective management response to complaints (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.0'19(1)1.03.7'21(3)5.02.7'23(7)3.93.7'25(3)2.5'26(4)

Distribution · 29 analyzed

5
13
4
1
3
3
2
2
1
10

How They Respond to Reviews

14%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We noticed how beautiful and well-maintained the gardens and courtyards are; how often are residents able to spend time enjoying those outdoor spaces?
  • 2With the nursing and CNA staff being a strength here, what is the process for ensuring call lights are answered promptly, especially during shift changes?
  • 3How does the facility manage daily hygiene care and room cleanliness to ensure residents always feel comfortable and refreshed?
  • 4Can you tell us more about how the physical therapy program is structured and how consistent the sessions are for residents?
  • 5What is the communication process like between the management team and families if we ever have a concern or a suggestion regarding care?
  • 6How does the dining experience work, and are there ways to personalize meal choices to ensure residents enjoy their food?

Personalized based on this facility's data


Key Review Excerpts

The staff and care are wonderful. My mom received excellent care. The room was spacious and well kept during her stay.

Long-term resident's family · 2024★★★★★

My husband lived in the secure dementia unit for 10 months. I was there almost every day during that time. He and the other residents received loving care. The facility is kept very clean, and the food is good.

Memory care family member · 2021★★★★★

The Director of Nursing is a joke . Talks over you doesn’t allow you to explain the situation. CNA are lazy good luck getting them off their phones or away from the tv . Staff in the 600 halls rude.

Family member · 2026☆☆☆☆
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
64%
Registered nurses for medical care
Total Nursing
3.75hrs
92%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
SC
3.0%
Spartanburg
3.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
93.4%
SC
91.2%
Spartanburg
84.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility95.2%
Mixed vs Avgs
Here
95.2%
US
95.5%
SC
90.6%
Spartanburg
86.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.8%
Worse than Avg
Here
19.8%
US
15.3%
SC
13.6%
Spartanburg
18.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility21.0%
Mixed vs Avgs
Here
21.0%
US
19.4%
SC
16.9%
Spartanburg
22.3%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
4.9%
SC
5.5%
Spartanburg
5.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
81.8%
SC
80.6%
Spartanburg
68.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
79.8%
SC
78.0%
Spartanburg
70.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
SC
1.5%
Spartanburg
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Well above state avg (3.7)
1 complaint-triggered
$10,364 in fines

White Oak At North Grove Inc has 17 federal deficiencies across three surveys, with all issues corrected by the facility. The most recurring problems involve resident rights (particularly treatment decisions and care participation), food safety, and infection control policies. While the facility shows a pattern of operational deficiencies, their consistent correction of identified issues suggests responsive management addressing inspection findings.

Mar 10, 2026Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 15, 2025Routine
5
0578Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jun 27, 2024Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 4, 2022Routine
5
0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Federal Penalties

Fine

May 15, 2025

$10,364

Ownership & Operations

Who Operates This Facility

Owner / Operator

White Oak at North Grove INC

Organization Type

for profit

Chain Affiliation

Chain Name

White Oak Management

Chain Size

11 facilities nationwide

Chain avg rating: 3.4/5 · Rank 11 of 14

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call