Lake Emory Post Acute Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (4 vs median 3)
- High staff turnover (63%)
- High RN turnover (62%)
Bottom 25% in SC · Critically understaffed (RN) · Worst in FUNDAMENTAL HEALTHCARE chain · $13,627 in fines · Abuse citation
What this means for your family
This facility has a dedicated administrative team and strong social programming, which can make for a positive experience for some residents. However, the recurring reports of hygiene issues and slow response times are serious concerns. We strongly recommend visiting during off-hours or weekends to observe staffing levels and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
68 reviews on Google“Lake Emory Post Acute Care receives highly polarized feedback, with many families praising the administrative staff and specific nurses for their compassion and proactive communication. However, a significant number of reviewers report severe concerns regarding basic hygiene, neglect, and understaffing, particularly during night shifts. Families considering this facility should be aware of these inconsistent experiences and conduct thorough, unannounced visits.”
Quality Themes
Tap a score for detailsStrengths
- Proactive and helpful administrative staff
- Effective physical and wound therapy teams
- Compassionate nursing care for long-term residents
- Engaging social activities and events
Concerns
- Poor hygiene and cleanliness (soiled linens, dirty rooms, urine odors) (mentioned by 7 reviewers)
- Neglect and slow response to call lights (mentioned by 5 reviewers)
- Inconsistent communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Understaffing and lack of assistance with daily living tasks (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that staffing and health inspection ratings are currently a focus for improvement; what specific steps is the leadership team taking to ensure consistent, high-quality care for residents?
- 2Given that some families have expressed concerns regarding room cleanliness and laundry services, could you walk me through your daily housekeeping and linen change protocols?
- 3I see that your therapy team is highly regarded; how do you integrate those effective physical and wound care services into the daily routine of a resident?
- 4When a resident uses their call light, what is your facility's internal policy for response times, and how do you monitor that to ensure no one is left waiting?
- 5I appreciate that your administrative team is proactive in responding to feedback; how do you ensure that communication remains consistent and accessible for family members who need to reach staff by phone?
- 6What does a typical day look like for residents who want to participate in your social activities and events, and how do you encourage engagement for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The facility has a band once a month and the patients LOVE it. Post covid activities have picked up. If you have a loved one here, I encourage you to meet this staff and thank them.”
“Teresa Kirby and the whole staff of nurses, aides and other staff were such a blessing in a time of sadness during my mom’s stay. ... The events they host weekly gets everyone together working to keep up their stamina and creativity.”
“My dad was here after a stroke and it WAS AWFUL , his room was never cleaned , his bathroom was always dirty , he was always soaking wet because nobody never helped him his bed sheets was full with urine Everytime I went”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about Lake Emory Post Acute Care, with 8 out of 22 deficiencies triggered by family reports. The facility has recurring issues with resident protection from abuse and neglect, accident prevention and safety hazards, and fire safety systems. While most past deficiencies show correction dates, recent complaints in 2024 about abuse protection and safety supervision indicate ongoing concerns that families should investigate thoroughly during visits.
Jan 23, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 26, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 14, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 18, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Aug 24, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Jul 18, 2024
$6,813
Fine
Jul 18, 2024
$6,814
Ownership & Operations
Who Operates This Facility
Lake Emory Post Acute Care
for profit
Chain Affiliation
Fundamental Healthcare
68 facilities nationwide
Chain avg rating: 2.4/5 · Rank 58 of 68 (Worst)
Ownership & Management
Owners
Thi of South Carolina, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit lakeemorypostacutecare.com
Medicare data downloads
Original nursing home datasets
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