Rolling Hills Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 41 Google reviews
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What this means for your family
Given the consistent reports of neglect, missing personal property, and extreme difficulty in reaching staff by phone, this facility poses significant risks. We strongly advise families to look elsewhere, as multiple reviewers have documented a pattern of poor communication and failure to meet basic care standards.
Google Reviews
Google Reviews
41 reviews on Google“Rolling Hills Healthcare Center faces severe and consistent criticism regarding communication, basic care standards, and facility management. Multiple families report significant issues with staff responsiveness, missing personal belongings, and poor hygiene, leading to a pattern of deep dissatisfaction among those with loved ones in the facility.”
Quality Themes
Tap a score for detailsStrengths
- Friendly administrative staff during initial intake
- Occasional compassionate individual caregivers
- On-site amenities like hair salon and laundry services
Concerns
- Consistently unresponsive to phone calls (mentioned by 6 reviewers)
- Missing personal items (clothing, dentures, wheelchairs) (mentioned by 4 reviewers)
- Poor hygiene and facility cleanliness (smells, flooding) (mentioned by 4 reviewers)
- Understaffing leading to neglect and lack of assistance (mentioned by 5 reviewers)
- Disrespectful or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through how you ensure residents receive timely assistance with daily needs during shift changes?
- 2We understand that keeping track of personal belongings can be a challenge in a facility of this size; what specific protocols or labeling systems do you have in place to prevent the loss of items like dentures or mobility equipment?
- 3Communication is very important to our family, so could you explain the best way to reach the nursing team directly if we have urgent questions or concerns regarding our loved one’s care?
- 4We noticed some areas where the facility’s physical environment could be improved; what is your current plan for addressing building maintenance and ensuring consistent cleanliness throughout the hallways and resident rooms?
- 5How does your team approach conflict resolution or feedback to ensure that every resident feels treated with dignity and respect by all staff members?
- 6With the current CMS health inspection ratings, what specific steps is the leadership team taking to improve clinical outcomes and overall facility standards over the next six months?
Personalized based on this facility's data
Key Review Excerpts
“My dad came in the nursing home with his main diagnosis being dementia. He was walking, talking, eating, drinking, using the restroom on his own, etc. He ended up in that short time with 3 broken ribs, a pressure sore, his clothes were 'lost' and basically just neglected.”
“They have taken zero care of my father in law. Between the 'special' staff they have, the rudeness, they have yet to actually feed him. They took him off his meds without notifying his wife.”
“This facility is nothing but horrible, they have workers who just sit on the job and do nothing but play on there phone. They never stick to the care plan even when they made suggestions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 22 complaints that triggered federal inspections, indicating ongoing resident and family dissatisfaction. The most frequent problems involve resident care quality (particularly wound care and incontinence management), medication management, and safety/building maintenance issues. Many deficiencies persist across multiple surveys, suggesting systemic problems that recur even after reported corrections, raising questions about the facility's ability to maintain consistent standards of care.
Feb 23, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 13, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 8, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 2, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 8, 2025Routine20
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Rolling Hills Healthcare Center
nonprofit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 42 of 121
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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