Riverview Village
Strong Medicare quality ratings; families often praise strong physical and occupational therapy teams. Still worth an in-person visit.
based on 54 Google reviews
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What this means for your family
While some families report excellent experiences, particularly in the 'Cottage' wing and with the therapy department, the recurring reports of neglect and hygiene issues are deeply concerning. If you consider this facility, conduct an unannounced visit during off-hours to observe response times and cleanliness, and ask specifically how they ensure residents are changed and medications are administered correctly.
Google Reviews
Google Reviews
54 reviews on Google“Riverview Village receives highly polarized feedback, with some families praising the facility for compassionate, family-like care, while others report severe neglect and hygiene issues. Critical concerns consistently include slow response times to call lights, poor sanitation, and inconsistent care regarding basic hygiene and medication management. Prospective families should be aware that experiences appear highly dependent on specific staff members and the wing in which a resident is placed.”
Quality Themes
Tap a score for detailsStrengths
- Strong physical and occupational therapy teams
- Some staff members noted as compassionate and attentive
- Supportive administrative advocacy for insurance issues
- Positive experiences reported in the 'Cottage' wing
Concerns
- Inconsistent hygiene and failure to change residents (mentioned by 5 reviewers)
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Facility cleanliness and sanitation issues (ants, dirty rooms) (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the therapy teams here; could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 2I noticed the administration is very active in responding to feedback; how does the leadership team typically involve families in addressing concerns regarding facility cleanliness or room maintenance?
- 3What specific protocols are in place to ensure that call lights are answered promptly and that staff are consistently attentive to residents' immediate needs?
- 4Can you walk us through your process for medication management and how you ensure accuracy and safety during administration?
- 5How do you ensure that high standards of personal hygiene and regular linen changes are maintained for every resident throughout the day?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“She had excellent care, and staff and nurses were especially kind to my husband and me.”
“The physical therapist are wonderful and so is Victoria but I would not recommend anyone putting a love one in there. They can not get the medications right and it is hard to get anyone to help you . It is also very dirty. Ants everywhere.”
“I’ve witnessed the head nurse talking about she’s about to quit and talking about how bad the pay is. I’ve asked where water was and they ignore me. I’ve rang the call light they sit.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverview Village has ongoing compliance issues with families filing at least 6 complaints triggering inspections, revealing problems with medication management, medical record keeping, and wound care. The facility shows a concerning pattern of repeated deficiencies in fire safety systems and smoke barriers across multiple surveys, though all violations have correction dates assigned by the provider.
Nov 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 25, 2025Routine3
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 4, 2025Complaint2
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 27, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 14, 2024Routine7
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 27, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Riverview Village
government
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 52 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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