Villages at Historic Silvercrest the
Strong Medicare quality ratings; families often praise warm, compassionate care from specific staff members. Still worth an in-person visit.
based on 62 Google reviews
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What this means for your family
While the facility offers a beautiful environment and high-quality assisted living, there is a concerning trend of negative reports regarding nursing care and communication in the rehab wing. If you are considering this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
62 reviews on Google“The Villages at Historic Silvercrest receives polarized feedback, with many families praising the beautiful facility and specific staff members like Betty Galligan for their compassionate care. However, multiple recent reviews highlight severe concerns regarding neglect, poor communication, medication errors, and inadequate hygiene for residents in rehab and nursing care. Families should carefully weigh the positive reports of assisted living against the recurring complaints about nursing staff responsiveness and clinical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate care from specific staff members
- Beautiful, clean, and well-maintained facility
- Strong rehabilitation therapy team
- Engaging activities and social atmosphere
Concerns
- Unresponsive nursing staff and lack of communication (mentioned by 6 reviewers)
- Poor hygiene and failure to assist with basic resident needs (mentioned by 4 reviewers)
- Medication management errors and inconsistency (mentioned by 2 reviewers)
- Difficulty reaching management or nursing leadership (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility is; what specific routines do you have in place to ensure the resident rooms and common areas stay this beautiful?
- 2We've heard great things about the social atmosphere here, so could you tell us more about the types of engaging activities planned for the residents each week?
- 3How does the nursing team ensure that medication is administered accurately and that any changes in a resident's health are communicated promptly to the family?
- 4What is the best way for us to stay in regular contact with the nursing leadership or management if we have questions about our loved one's care?
- 5Could you walk us through the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6How does the staff approach assisting residents with their daily personal hygiene and basic needs to ensure they are always comfortable and well-cared for?
Personalized based on this facility's data
Key Review Excerpts
“The nurses on staff knew absolutely nothing of its importance. The wound vac was abruotly removed and it should not have be”
“No one answers the call buttons. She has been left for hours (four hours at the longest) in her soiled clothing allowing feces to get INTO her surgical”
“Overall care at Silvercrest is top notch due primarily to a staff that gets to know and appreciate each unique resident. Assistant Director of Nursing Betty Galligan is one such example.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who fell and were seriously hurt
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated fire safety and smoke system deficiencies across multiple surveys, along with families filing 9 complaints that triggered inspections regarding care quality, resident protection from abuse, and food safety issues. The most recurring problems involve fire safety systems, food handling and storage, and quality of care including treatment planning and accident prevention. While the facility appears to correct identified issues, the persistent nature of safety violations and ongoing complaints about resident care suggest ongoing operational challenges that warrant careful evaluation during visits.
Jul 30, 2025Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 15, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 10, 2025Complaint2
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Dec 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 22, 2024Routine8
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 15, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Villages at Historic Silvercrest the
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 51 of 120
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit villagesatsilvercrest.com
Medicare data downloads
Original nursing home datasets
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