Charlestown Place at New Albany
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 6)
- High staff turnover (59%)
Bottom 25% in IN · Below recommended RN staffing · Above average staffing · Worst in EXCEPTIONAL LIVING CENTERS chain · $31,784 in fines
What this means for your family
Charlestown Place has a highly regarded rehabilitation therapy team that has helped many residents return home, making it a strong candidate for short-term recovery. However, families must be vigilant regarding nursing oversight; please ask specific questions about call light response times and medication administration protocols, as these are the most frequently cited areas of failure.
Google Reviews
Google Reviews
67 reviews on Google“Charlestown Place at New Albany receives highly polarized reviews, with many families praising the facility's rehabilitation therapy team for helping residents regain mobility. However, there is a recurring pattern of serious complaints regarding chronic understaffing, slow response times to call lights, and poor communication from administrative leadership. While some families report excellent, compassionate care, others describe significant neglect, including medication errors and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and physical therapy team
- Friendly and caring frontline nursing staff
- Clean and home-like facility environment
- Helpful admissions and administrative coordination
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Understaffing leading to neglect (mentioned by 4 reviewers)
- Poor communication and responsiveness from leadership (mentioned by 4 reviewers)
- Personal belongings and clothing lost or misplaced (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times to call lights, what specific protocols or technology do you have in place to ensure residents receive timely assistance?
- 2I noticed that medication management is a high priority for our family; could you walk us through your current process for ensuring accuracy and preventing delays in medication administration?
- 3With 14 recent state violations, what specific steps has the leadership team taken over the past year to improve oversight and address these compliance concerns?
- 4While I see your rehabilitation team is highly regarded, how do you ensure that the same level of consistent, attentive care is provided by nursing staff during evening and weekend shifts?
- 5I noticed your team responds to some online reviews, which is great to see; how do you use that feedback loop to improve communication between your administrative staff and families?
- 6What measures are in place to track and secure personal belongings and clothing to ensure they don't go missing during the laundry or room-cleaning process?
Personalized based on this facility's data
Key Review Excerpts
“My therapy was fabulous and I received treatment for lymphedema in my legs and was able to discharge home with my husband in a short time.”
“When the call light is pushed because someone needs help going to the bathroom & it takes over an hour for them to help, is absurd. Especially when you go to the nurse desk & they are all standing around on their phones laughing.”
“My mother had two meds they had not been giving her for two months, since my Mom’s arrival. When I went to give her the proof, her reply was “I guess you want me to not trust my nurses.””
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Charlestown Place shows concerning patterns with multiple complaint-driven investigations resulting in 29 deficiencies, indicating families have filed reports about care issues. The facility has recurring problems across care quality, medication management, and fire safety systems that persist across multiple years of inspections. While all documented deficiencies show correction dates, the repeated nature of violations in critical areas like respiratory care, treatment protocols, and medication errors suggests ongoing systemic challenges that warrant careful consideration before placement.
Mar 20, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 11, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Aug 29, 2025Routine14
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Aug 12, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Apr 11, 2025Complaint1
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Federal Penalties
Fine
Jul 31, 2023
$15,892
Fine
Jul 31, 2023
$15,892
Ownership & Operations
Who Operates This Facility
Charlestown Place at New Albany
government
Chain Affiliation
Exceptional Living Centers
10 facilities nationwide
Chain avg rating: 3.2/5 · Rank 10 of 10 (Worst)
Ownership & Management
Owners
Daviess County Hospital
Owner · Organization
Lexington Health Management LLC
Owner (parent company) · Organization
Watts, Amy
Owner (parent company)
Watts, Walter
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit charlestownrehab.com
Medicare data downloads
Original nursing home datasets
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