Sellersburg Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 57 Google reviews
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What this means for your family
This facility has a history of severe reports regarding patient neglect, including delayed response times and hygiene issues. While some families have identified individual nurses who provide excellent care, the systemic concerns regarding communication and basic patient safety are critical; we strongly recommend looking elsewhere or conducting an unannounced visit to observe staff responsiveness.
Google Reviews
Google Reviews
57 reviews on Google“Sellersburg Healthcare Center receives deeply concerning reports regarding patient neglect, including delayed responses to call lights, poor hygiene, and medication management errors. While some reviewers praise the facility's cleanliness and individual staff members, these positive experiences are heavily outweighed by numerous accounts of life-threatening neglect and lack of compassion during end-of-life care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Select compassionate nursing staff
- Accessible outdoor courtyards and sunrooms
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 7 reviewers)
- Poor hygiene and failure to provide basic care (showers/diaper changes) (mentioned by 6 reviewers)
- Medication management errors and withholding of insulin (mentioned by 3 reviewers)
- Lack of compassion and poor communication during end-of-life care (mentioned by 3 reviewers)
- Missing or stolen personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We noticed how much you value keeping the facility clean and well-maintained; what specific protocols do you have in place to ensure resident hygiene and personal care needs are met consistently?
- 2With the beautiful outdoor courtyards and sunrooms available, what kind of daily activities or social programs do you offer to keep residents engaged?
- 3How does the nursing team manage medication administration and tracking to ensure every resident receives their doses accurately and on time?
- 4When a resident uses their call light, what is the typical response time, and how do you manage staffing during busier shifts to ensure no one is left waiting?
- 5In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with physicians?
- 6How do you handle communication between the nursing staff and family members to ensure we are always updated on any changes in a loved one's condition?
Personalized based on this facility's data
Key Review Excerpts
“Call lights were rarely responded to even after 90 minutes. The lack of response to call lights caused her to have several “accidents” which was very humiliating for her.”
“At least twice he was left without a diaper and laying in his own feces for over an hour. This caused a huge sore on his backside which in turn caused septic shock.”
“Shout out to Shelby Elswick, LPN for going the extra mile to advocate for our loved one in her time of need. Shelby demonstrates what real nursing is supposed to look like.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports triggering multiple inspections, including a serious abuse-related incident that was corrected. The facility shows recurring issues with basic care quality, medication management, and food service safety that persist across surveys from 2022 through 2024. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges families should carefully consider.
Apr 20, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 16, 2025Routine8
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jun 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 15, 2024Routine11
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 26, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nov 21, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Federal Penalties
Fine
Jul 29, 2023
$104,644
Ownership & Operations
Who Operates This Facility
Sellersburg Healthcare Center
nonprofit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 103 of 121
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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