Robin Run Health Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (25 vs median 6)
- High staff turnover (61%)
- High RN turnover (78%)
Bottom 25% in IN · Below recommended RN staffing · Above average staffing · Worst in BONCREST RESOURCE GROUP chain
What this means for your family
While the physical therapy team is noted for being effective, the facility faces significant challenges with administrative communication and basic hygiene. Families should be prepared to be highly proactive in advocating for their loved ones, as responsiveness from leadership appears to be a recurring point of failure.
Google Reviews
Google Reviews
5 reviews on Google“Robin Run Health Center receives highly inconsistent feedback, with significant concerns regarding administrative responsiveness and facility cleanliness. While some visitors praise the physical therapy department for their motivational approach, others report serious issues with communication, medication delays, and poor hygiene standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Cleanliness noted by some visitors
Concerns
- Poor communication and lack of return calls from administration (mentioned by 2 reviewers)
- Facility cleanliness and hygiene issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that communication is a top priority for our family, what is the standard process for keeping us updated on our loved one's daily status and how quickly can we expect a response to inquiries?
- 2I noticed the facility has had some recent challenges regarding hygiene; what specific protocols are currently in place to ensure high standards of cleanliness in resident rooms and common areas?
- 3The physical therapy team here has a great reputation; how do you integrate those services into the daily routine for residents who need extra support?
- 4With 25 recent state violations, what specific steps has the leadership team taken over the last few months to improve oversight and ensure resident safety?
- 5How does the nursing staff manage medication administration to ensure accuracy and consistency for residents with complex health needs?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“No one will return calls. Took days to get medication. Staff does not introduce self. DON and Executive Director do not return calls.”
“I have NEVER smelled urine here. I don’t know about the doctor in charge but I do know that the physical therapists do a good job of getting their patients inspired to do their best.”
“Can't even call a resident! Everytime i call one of the residents it rings several times and i get this message, 'You have entered an invalid number. Please enter the destination mailbox' ?!?!?!.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Robin Run Health Center shows significant concerns with families filing 21 complaints leading to federal violations, including recent incidents requiring ongoing correction plans. Recurring problems involve care planning, safety hazards, medication management, and food safety across multiple surveys. While most issues show correction dates, the pattern of repeated violations in critical care areas and persistent complaint-driven citations suggests systemic challenges that may not be fully resolved.
Dec 23, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 1, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 23, 2025Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 18, 2025Complaint4
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 20, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Payment Denial
Nov 15, 2024
2-day denial
Ownership & Operations
Who Operates This Facility
Robin Run Health Center
nonprofit
Chain Affiliation
Boncrest Resource Group
5 facilities nationwide
Chain avg rating: 2.2/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit robinrunseniorliving.org
Medicare data downloads
Original nursing home datasets
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