Harcourt Terrace Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 26 Google reviews

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What this means for your family
This facility has a history of serious complaints regarding hygiene and wound care that families should investigate thoroughly. While some families report success with the rehab department, we strongly recommend conducting an unannounced visit and asking specifically about their protocols for preventing and treating pressure ulcers.
Google Reviews
Google Reviews
26 reviews on Google“Harcourt Terrace Nursing and Rehabilitation receives highly polarized feedback, with recurring reports of poor hygiene, inadequate wound care, and unprofessional administrative practices. While some families report positive experiences with rehab therapy and specific staff members, multiple reviewers have documented serious concerns regarding patient neglect and substandard living conditions.”
Quality Themes
Tap a score for detailsStrengths
- Responsive rehab therapy team
- Helpful administrative guidance for health plans
- Some individual staff members described as caring
Concerns
- Development of bed sores and failure to treat them (mentioned by 3 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 3 reviewers)
- Unprofessional communication and dishonesty from administration (mentioned by 3 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the administration is very active in responding to feedback; how do you typically involve families in the communication process regarding care updates?
- 2What specific protocols are in place to ensure skin integrity and prevent the development of pressure sores for residents?
- 3Could you tell me more about the cleaning schedule and how you maintain high standards of hygiene in the resident rooms and common areas?
- 4How does the nursing team manage call light response times to ensure residents receive help promptly, especially during busy shifts?
- 5What kind of daily activities or social programs are available to keep residents engaged and active during the week?
- 6How is the medication management process handled to ensure accuracy and safety for every resident?
Personalized based on this facility's data
Key Review Excerpts
“My mom had a short stay at this facility, and it was not a good experience at all. Within a few days, she developed a bed sore, and we were told by administrators that it would be taken care of, but it continued to get worse, and we had to move her to another facility.”
“Our family is so grateful for the excellent care our mother received during her in patient rehabilitation stay! Thank you to Administrator Shelley’s guidance and compassion helping us through the stressful health plan approval process.”
“I had a good friend that was in this Nursing home for a few weeks and it was a horrible experience for her! As her advocate I complained numerous times regarding the lack of nursing knowledge, the long wait to have her call light answered, the wrong diet being served, the dirty room etc…”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 51 deficiencies across 9 surveys, including 10 complaint-triggered issues where families filed reports about problems. Recurring issues involve fire safety systems, medication management, and resident rights protections. Most deficiencies show correction dates, but persistent problems with safety infrastructure and medication handling, plus the high volume of family complaints about care quality and resident treatment, warrant careful consideration during any visit.
Jan 9, 2026Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 23, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 2, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 28, 2025Routine10
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 24, 2024Complaint2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Federal Penalties
Payment Denial
Oct 26, 2023
19-day denial
Ownership & Operations
Who Operates This Facility
Harcourt Terrace Nursing and Rehabilitation
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 66 of 91
Ownership & Management
Owners
The Health and Hospital Corporation of Marion County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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