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Nursing HomeMedicaid

Harcourt Terrace Nursing and Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

8181 Harcourt Rd, Washington Township · Indianapolis, IN 46260100 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 26 Google reviews

5
4
3
2
1
Harcourt Terrace Nursing and Rehabilitation Nursing Home in Indianapolis, IN — Street View
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What this means for your family

This facility has a history of serious complaints regarding hygiene and wound care that families should investigate thoroughly. While some families report success with the rehab department, we strongly recommend conducting an unannounced visit and asking specifically about their protocols for preventing and treating pressure ulcers.

Google Reviews

Google Reviews

26 reviews on Google
Harcourt Terrace Nursing and Rehabilitation receives highly polarized feedback, with recurring reports of poor hygiene, inadequate wound care, and unprofessional administrative practices. While some families report positive experiences with rehab therapy and specific staff members, multiple reviewers have documented serious concerns regarding patient neglect and substandard living conditions.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean1.0ActivitiesN/AMeds2.0MemoryN/AComms3.0Value1.0

Strengths

  • Responsive rehab therapy team
  • Helpful administrative guidance for health plans
  • Some individual staff members described as caring

Concerns

  • Development of bed sores and failure to treat them (mentioned by 3 reviewers)
  • Poor facility cleanliness and hygiene (mentioned by 3 reviewers)
  • Unprofessional communication and dishonesty from administration (mentioned by 3 reviewers)
  • Slow response times to call lights (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(2)'21(3)'23(5)'25(4)

Distribution · 26 analyzed

5
8
4
6
3
1
2
1
1
10

How They Respond to Reviews

69%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the administration is very active in responding to feedback; how do you typically involve families in the communication process regarding care updates?
  • 2What specific protocols are in place to ensure skin integrity and prevent the development of pressure sores for residents?
  • 3Could you tell me more about the cleaning schedule and how you maintain high standards of hygiene in the resident rooms and common areas?
  • 4How does the nursing team manage call light response times to ensure residents receive help promptly, especially during busy shifts?
  • 5What kind of daily activities or social programs are available to keep residents engaged and active during the week?
  • 6How is the medication management process handled to ensure accuracy and safety for every resident?

Personalized based on this facility's data


Key Review Excerpts

My mom had a short stay at this facility, and it was not a good experience at all. Within a few days, she developed a bed sore, and we were told by administrators that it would be taken care of, but it continued to get worse, and we had to move her to another facility.

Long-term resident's family · 2024☆☆☆☆

Our family is so grateful for the excellent care our mother received during her in patient rehabilitation stay! Thank you to Administrator Shelley’s guidance and compassion helping us through the stressful health plan approval process.

Rehab patient's family · 2025★★★★★

I had a good friend that was in this Nursing home for a few weeks and it was a horrible experience for her! As her advocate I complained numerous times regarding the lack of nursing knowledge, the long wait to have her call light answered, the wrong diet being served, the dirty room etc…

Friend of resident · 2023☆☆☆☆
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
58%
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
14.4%
IN
11.4%
Marion
9.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
15.3%
IN
13.0%
Marion
12.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
19.5%
IN
23.5%
Marion
20.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility23.4%
Mixed vs Avgs
Here
23.4%
US
12.1%
IN
24.8%
Marion
22.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
IN
95.4%
Marion
93.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
IN
93.6%
Marion
93.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.8%
Better than Avg
Here
89.8%
US
79.7%
IN
79.0%
Marion
76.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.9%
Better than Avg
Here
83.9%
US
81.8%
IN
81.5%
Marion
81.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
IN
1.3%
Marion
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Well above state avg (7.6)
10 complaint-triggered

This facility has concerning patterns with 51 deficiencies across 9 surveys, including 10 complaint-triggered issues where families filed reports about problems. Recurring issues involve fire safety systems, medication management, and resident rights protections. Most deficiencies show correction dates, but persistent problems with safety infrastructure and medication handling, plus the high volume of family complaints about care quality and resident treatment, warrant careful consideration during any visit.

Jan 9, 2026Routine
17
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Sep 23, 2025Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jul 2, 2025Complaint
1
0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jan 28, 2025Routine
10
0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 24, 2024Complaint
2
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jul 23, 2024Complaint
1
0744Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Federal Penalties

Payment Denial

Oct 26, 2023

19-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harcourt Terrace Nursing and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

American Senior Communities

Chain Size

91 facilities nationwide

Chain avg rating: 3.8/5 · Rank 66 of 91

Ownership & Management

Owners

The Health and Hospital Corporation of Marion County

Owner · Organization

100%

Key personnel

Dice, MarkContracted Managing EmployeePiotrowicz, RogerContracted Managing EmployeeVan Camp, StevenContracted Managing EmployeeDrummer, CarlOfficer / DirectorHanify, ThomasOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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