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Nursing HomeMedicaid

Northwest Manor Health Care Center

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

6440 W 34th St, Northwest High School · Indianapolis, IN 46224126 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 56 Google reviews

5
4
3
2
1
Northwest Manor Health Care Center Nursing Home in Indianapolis, IN — Street View
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What this means for your family

This facility is highly regarded for its cleanliness and attentive nursing care, making it a strong candidate for rehabilitation. However, families should clarify the availability of weekend therapy services during the admission process, as some reviewers were disappointed to find these services unavailable despite expectations.

Google Reviews

Google Reviews

56 reviews on Google
Northwest Manor Health Care Center is frequently praised for its clean environment, attentive nursing staff, and effective rehabilitation services. While many families report high satisfaction with the care provided, some reviewers have noted concerns regarding communication gaps and the lack of weekend rehabilitation therapy.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Attentive and caring nursing staff
  • Effective short-term rehab programs
  • Responsive to family inquiries

Concerns

  • Lack of communication (mentioned by 2 reviewers)
  • No rehabilitation therapy on weekends (mentioned by 2 reviewers)
  • Rude or unhelpful staff interactions (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(5)'21(10)'23(3)'25(7)'26(1)

Distribution · 62 analyzed

5
44
4
9
3
4
2
1
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard great things about how clean and well-maintained the facility is; what are your specific protocols for daily upkeep and hygiene?
  • 2Since we are looking at the rehab program, how does the therapy schedule look on Saturdays and Sundays to ensure progress doesn't stall?
  • 3How do the nurses and caregivers communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
  • 4In the event of a medical emergency during the night or over the weekend, what is the immediate protocol for getting a physician or specialist involved?
  • 5We noticed the staff is often described as very attentive; how do you support your team to maintain that high level of care and positive interaction with residents?
  • 6What kind of daily activities or social outings are planned to keep the residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The staff was always available to answer my questions. The hallways always had someone available, and they always answer the phones, and there was always someone at the nurses stations that could look up my mom's test results

Long-term resident's family · 2025★★★★★

My mom is here & she had several strokes -&:is full care.. she receives excellent treatment & if any little thing occurs they let me know like a blister on her leg.

Memory care family member · 2023★★★★★

I had a wonderful experience at Northwest Manor after shoulder replacement surgery. The staff are caring, professional and exceptional people. The therapy was very helpful for my situation and it exceeded my expectations.

Rehab patient · 2024★★★★★
Source: 56 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
79%
Registered nurses for medical care
Total Nursing
4.02hrs
98%
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
52%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
12.1%
IN
24.8%
Marion
22.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
14.4%
IN
11.4%
Marion
9.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
19.5%
IN
23.5%
Marion
21.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.4%
Worse than Avg
Here
19.4%
US
15.3%
IN
13.0%
Marion
12.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IN
93.6%
Marion
93.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
15.4%
IN
13.6%
Marion
11.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
81.8%
IN
81.5%
Marion
81.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.9%
Better than Avg
Here
91.9%
US
79.7%
IN
79.0%
Marion
76.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
IN
1.3%
Marion
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.6)
2 complaint-triggered

This facility has recurring fire safety and building maintenance issues across all four surveys, with ongoing problems in resident assessment and pressure ulcer care. Families have filed complaints leading to findings about resident rights and care planning. While the facility corrects cited deficiencies, the persistent patterns across fire safety systems, medication management, and resident assessment suggest systemic challenges that families should carefully consider when evaluating care quality.

Jul 22, 2025Complaint
2
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jun 11, 2025Routine
10
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0361Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 4, 2024Routine
20
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0022Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0200Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0361Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Jan 20, 2023Routine
16
0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Northwest Manor Health Care Center

Organization Type

government

Chain Affiliation

Chain Name

Adams County Memorial Hospital

Chain Size

8 facilities nationwide

Chain avg rating: 2.6/5 · Rank 4 of 8

Ownership & Management

Owners

Moser, Steven

Owner (parent company)

50%

Vanderbur, Sharon

Owner (parent company)

50%

Key personnel

Lument Real Estate Capital LLC5% or Greater Mortgage InterestBorne-Bauman, CandiceManaging Control - Governing BodyFlueckiger, RussellManaging Control - Governing BodyLehman, ScottManaging Control - Governing BodyMacklin, LarryManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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