Evergreen Crossing and the Lofts
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 80 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 6)
- High RN turnover (54%)
Bottom 25% in IN · Below recommended RN staffing · Worst in COMMUNICARE HEALTH chain · No penalties on record
What this means for your family
While the facility offers modern amenities and a strong physical therapy team, the recurring reports of neglect and slow response times are critical red flags. If you consider this facility, we strongly recommend visiting during off-hours (evenings/weekends) to observe actual staffing levels and response times, and ensure you have a clear plan for daily advocacy for your loved one.
Google Reviews
Google Reviews
80 reviews on Google“Evergreen Crossing and the Lofts presents a highly polarized experience for families, with some praising the modern facility and dedicated rehab staff, while others report severe neglect and communication failures. Recurring complaints involve long wait times for call lights, poor hygiene, and medication errors, which contrast sharply with reports of a clean environment and responsive management. Families should exercise extreme caution and conduct thorough, unannounced visits before choosing this facility.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained building
- Effective physical therapy programs
- Private rooms available
- Some highly attentive individual nursing staff
Concerns
- Excessive wait times for call lights and basic assistance (mentioned by 9 reviewers)
- Poor hygiene and failure to assist with bathing or toileting (mentioned by 7 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Unresponsive administration and poor communication (mentioned by 6 reviewers)
- Poor food quality and cold meals (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the concerns regarding response times for call lights, what is your current protocol for ensuring residents receive timely assistance with daily needs like toileting and bathing?
- 2How does your nursing team manage medication administration to ensure accuracy and prevent the delays that some families have expressed concern about?
- 3With the current staffing ratings, what steps is the facility taking to improve consistency in care and ensure that residents have enough one-on-one attention throughout the day?
- 4I noticed the facility has a modern, well-maintained building; how do you ensure that the quality of the dining experience and the temperature of the meals match the high standard of the physical environment?
- 5How does your administration team handle communication with families when a resident has a change in condition or a medical emergency, and what is the best way for us to stay updated?
- 6What specific activities or social programs are currently in place to keep residents engaged, especially for those who may need extra support in memory care?
Personalized based on this facility's data
Key Review Excerpts
“She would call me from there in tears saying that anytime she rang the nurses to potty, it always took at least 45 minutes for someone to check on her.”
“Evergreens nursing staff and therapy team were getting him up regularly! Evergreens staff also healed all of his wounds and he was able to come home!”
“I’ve seen management in the building late most evenings during the week & weekends, helping staff & residents. Call lights were answered promptly & therapy department was great with my mom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 15 complaint-triggered deficiencies, indicating families have reported problems to authorities. The most recurring issues involve accident prevention and safety hazards, care planning deficiencies, and pressure sore treatment - with pressure sore problems appearing multiple times including recent complaints. While most deficiencies show correction dates, the persistent nature of safety and care planning issues across multiple surveys suggests ongoing quality concerns that warrant careful evaluation during any visit.
Feb 2, 2026Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Dec 31, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 14, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 11, 2025Complaint5
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 28, 2025Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 15, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Evergreen Crossing and the Lofts
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 105 of 121 (Worst)
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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