St Augustine Home for the Aged
Strong Medicare quality ratings; families often praise compassionate and loving staff. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
This facility is highly recommended for its compassionate, mission-driven care and exceptional cleanliness. Families should feel confident in the quality of staff, but be aware that the facility may occasionally serve as a public polling place, which could impact traffic and privacy during election periods.
Google Reviews
Google Reviews
16 reviews on Google“St. Augustine Home for the Aged is highly regarded by families for its compassionate, patient-focused care and exceptionally clean environment. Reviewers frequently highlight the dedicated staff and the spiritual, loving atmosphere provided by the Little Sisters of the Poor. While most feedback is overwhelmingly positive, potential families should note that one review indicates the facility has been used as a polling place, which may affect accessibility during election cycles.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving staff
- Exceptionally clean facility
- Strong spiritual and physical care
- Patient-focused environment
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on spiritual care, how are those values integrated into the daily activities for residents?
- 2With a smaller capacity of 23 residents, how does the staff ensure that the personalized, patient-focused environment remains consistent throughout the day?
- 3I noticed the facility is highly regarded for its cleanliness; what specific protocols are in place to maintain that standard in resident living areas?
- 4Regarding the recent state health inspections, could you walk me through the steps taken to address those specific findings and improve your processes?
- 5How does your nursing team manage medical care and coordinate with outside specialists to ensure residents receive comprehensive attention?
- 6What opportunities are there for family members to engage with the staff and participate in the community life here?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff is caring, patient focused and willing to go the extra mile. I visit VERY often, a few times a week and I am always stuck by the level of love and care each resident receives. It is the cleanest facility I have ever been in”
“Little Sisters of the Poor and staff provide awesome spiritual and physical care for the residents of the home for the aged and infirmed. Theirs is a a loving caring environment as they treat everyone as if it were Christ Himself.”
“After MOM (Beverly Norris)passed away St.Augustine was so gentle and made it easy for (Dad) James Norris to move it.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
9
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Augustine Home for the Aged has a concerning pattern of recurring deficiencies, with one complaint-triggered investigation regarding resident protection from abuse and neglect. Fire safety systems, medication management, and quality of care are the most frequent problem areas, with fire safety issues persisting across multiple surveys. While the facility corrects deficiencies when cited, families should be aware of the ongoing compliance challenges and consider asking about current safety protocols during visits.
Jul 2, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 20, 2024Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2023Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
St Augustine Home for the Aged
nonprofit
Chain Affiliation
Little Sisters of the Poor
5 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit littlesistersofthepoorindianapolis.org
Medicare data downloads
Original nursing home datasets
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