Civita Care Center at Salmon Brook
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 12)
Bottom 25% in CT · Below recommended RN staffing · $24,164 in fines
What this means for your family
While the facility has demonstrated excellence in hospice and physical therapy, the persistent reports of slow response times and neglect are concerning. If you choose this facility, ensure you have a plan to visit frequently to advocate for your loved one's daily needs, as staffing consistency appears to be a major vulnerability.
Google Reviews
Google Reviews
59 reviews on Google“Civita Care Center at Salmon Brook receives highly polarized feedback, with some families praising the compassionate hospice and rehab staff, while others report severe neglect, poor communication, and unsanitary conditions. Recurring complaints highlight issues with call-button response times, medication management, and a lack of basic empathy from nursing staff. Prospective families should be aware that experiences appear to vary significantly depending on the specific department and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate hospice care
- Helpful social services and administrative support
- Some highly attentive individual nursing aides
Concerns
- Slow or non-existent response to call bells and patient requests (mentioned by 6 reviewers)
- Poor food quality and cold meals (mentioned by 4 reviewers)
- Unsanitary facility conditions and unpleasant odors (mentioned by 4 reviewers)
- Rude or dismissive attitude from nursing and administrative staff (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With a facility of 130 residents, what specific protocols do you have in place to ensure that call bells are answered promptly and that residents' needs are met in a timely manner?
- 3I understand that medication management is a critical priority; could you walk me through your current process for ensuring medications are administered accurately and on schedule?
- 4We’ve read some feedback regarding the dining experience; what steps are you taking to improve the quality, temperature, and variety of the meals served to residents?
- 5Given the importance of a clean and comfortable environment, what is your current housekeeping schedule and how do you ensure that the facility remains sanitary and odor-free throughout the day?
- 6How do you foster a positive and supportive culture among your nursing and administrative staff to ensure that every resident receives compassionate and respectful care?
Personalized based on this facility's data
Key Review Excerpts
“The staff was immediately attentive & helpful. Charity is the name of an excellent aide & Morgan excelled in keeping patients floor clean.”
“Once my father was moved to the hospice room at the facility, he was treated with the utmost care... They made the transition from life to death with my father that much less painful.”
“Care was sparse and inattentive, room call buzzers are continuously going off with no answer. You must advocate for your family member to get attention.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Civita Care Center has a concerning record with 32 complaint-triggered deficiencies across 107 total violations, indicating families have filed multiple reports prompting investigations. The facility shows persistent problems with accident hazards and safety supervision, care planning, and medication management that continue recurring through 2025. While deficiencies are typically corrected after citation, the repeated nature of safety and care issues, particularly those prompting family complaints, suggests ongoing operational challenges.
Nov 26, 2025Complaint3
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 25, 2025Routine16
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
May 29, 2025Complaint5
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 23, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Feb 27, 2025Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Federal Penalties
Fine
Feb 4, 2025
$15,340
Fine
Nov 7, 2023
$8,824
Ownership & Operations
Who Operates This Facility
Civita Care Center at Salmon Brook
for profit
Ownership & Management
Owners
Mirlis Children Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit salmonbrookrehab.com
Medicare data downloads
Original nursing home datasets
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