Renwick Nursing and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 114 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 11.0)
- High staff turnover (74%)
- High RN turnover (70%)
Bottom 25% in IL · Below recommended RN staffing · Very high staff turnover · Worst in EXTENDED CARE CLINICAL chain · $213,769 in fines
What this means for your family
While recent reviews suggest a positive shift under new leadership and high praise for the activities and dietary teams, the facility has a documented history of inconsistent response times to call lights. We strongly recommend that you visit during a weekend or evening shift to observe staffing levels firsthand and ask specifically about their communication protocols for medical updates.
Google Reviews
Google Reviews
114 reviews on Google“Renwick Nursing and Rehab presents a polarized experience, with many recent reviews praising a shift in leadership and a dedicated activities team, while long-term concerns regarding understaffing and neglect persist. Families frequently highlight the facility's cleanliness and the kindness of specific staff members, but others report critical failures in communication, hygiene, and timely response to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and energetic activities program
- Clean and well-maintained facility
- Recent improvements under new leadership
- Attentive and professional dietary staff
Concerns
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Poor communication regarding medical status and billing (mentioned by 5 reviewers)
- Understaffing and high staff turnover (mentioned by 4 reviewers)
- Neglect of basic hygiene and patient care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the activities program is highly praised; could you walk me through a typical week of social events and how you encourage residents to participate?
- 2With the recent changes in leadership, what specific steps are being taken to improve the consistency and speed of staff responses to call lights?
- 3Could you explain your process for keeping families updated on medical status changes and billing details to ensure we stay fully informed?
- 4Given the current staffing levels, how do you ensure that every resident receives consistent assistance with daily hygiene and personal care needs?
- 5I see that you have been responding to some online feedback; how do you use that input from families to make tangible improvements to the care provided here?
- 6What protocols are in place for medication management to ensure accuracy and timely administration for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“Mom had an awful expereince with Thrive in Lisle and we moved her to Renwick Nursing and Rehab. What a difference! Staff is kind and talented. They are attentive to our mom and truly care.”
“I found out my client sat in her own urine after having the call light on for TWO HOURS because she can’t use the bathroom herself. I understand being under staffed.. but two hours sitting in urine when disabled is horrible.”
“Since new management has started there’s been a huge improvement. Jamarr, Cortney, and Ashley are amazing and very dedicated. You can truly tell they care. The food is amazing and the dietary manager Michelle takes pride in her work.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
9
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Renwick Nursing and Rehab has received numerous family complaints (24 out of 82 deficiencies), particularly regarding accident prevention and safe, clean living environments that persist across surveys into 2025-2026. The facility has ongoing problems with accident hazard prevention, medication management, and maintaining proper living conditions. While most issues have correction plans, the pattern of repeated violations in critical safety areas and the high volume of family-filed complaints suggest significant care quality concerns that families should carefully investigate.
Jan 22, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Keep all essential equipment working safely.
Dec 4, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 23, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 26, 2025Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Jan 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 24, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Payment Denial
Oct 28, 2025
38-day denial
Fine
Sep 12, 2025
$75,400
Fine
Jun 23, 2025
$22,315
Fine
Oct 24, 2024
$14,050
Fine
Oct 24, 2024
$16,065
Payment Denial
Oct 24, 2024
83-day denial
Fine
Jun 17, 2024
$14,043
Payment Denial
Jun 17, 2024
39-day denial
Payment Denial
Nov 28, 2023
56-day denial
Fine
Nov 28, 2023
$67,977
Ownership & Operations
Who Operates This Facility
Renwick Nursing and Rehab
for profit
Chain Affiliation
Extended Care Clinical
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 11 of 12 (Worst)
Ownership & Management
Owners
Katz, Harold
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rothner, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit renwicknursing.com
Medicare data downloads
Original nursing home datasets
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