Nursing HomeMedicaid

Alden Courts of Shorewood

Strong Medicare quality ratings; public reviewers often praise attentive and professional nursing staff. Still worth an in-person visit.

700 West Black Road, Shorewood, IL 60404|50 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.1/5

based on 18 Google reviews

(815) 230-8700 Directions Website

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What this means for your family

Alden Courts of Shorewood has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: attentive and professional nursing staff and clean and updated facility environment. Review the component ratings and current source records before deciding.

Google Reviews

19 public Google reviews available

Alden Courts of Shorewood receives highly polarized feedback, with some families praising the attentive nursing staff and clean environment, while others report severe neglect and poor management. Recurring complaints focus on hygiene issues, specifically regarding residents being left in soiled conditions, and a lack of effective communication between staff and families. Prospective families should be aware of these significant inconsistencies in care quality.

Quality Themes

Tap a score for details

Strengths

Attentive and professional nursing staff
Clean and updated facility environment
Friendly and helpful frontline employees
Effective rehabilitation therapy services

Concerns

Poor hygiene and neglect (residents left in soiled conditions) (mentioned by 3 reviewers)
Inadequate communication between staff and family members (mentioned by 3 reviewers)
Understaffing or perceived lack of staff concern (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 19 analyzed

How They Respond to Reviews

22%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given that you have 50 residents, what specific protocols do you have in place to ensure that every resident receives timely assistance with personal hygiene and changing throughout the day?
2I noticed that communication is a high priority for families; what is your standard process for keeping family members updated on their loved one’s daily health status and care changes?
3How does your nursing team manage staffing levels to ensure that residents receive consistent attention, especially during busy transition times like shift changes?
4I see that you have responded to some feedback online; how do you use input from families to improve the quality of care and daily operations at Alden Courts?
5What does a typical daily activity schedule look like for residents to ensure they remain socially engaged and active within the facility?
6In the event of a medical emergency, what is your immediate protocol for stabilizing a resident and notifying their primary family contact?

Personalized based on this facility's data

Key Review Excerpts

“The final straw was the day I walked in and found mom covered in dried feces along with her disgusting toilet which was also covered in feces.”

Long-term resident's family · 2022★☆☆☆☆

“I do expect a Certain level of Professionalism, I expect his room and body to be clean without having to be reminded.”

Long-term resident's family · 2024★★★★☆

Source: 19 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.09hrs

Registered nurses for medical care

Total Nursing

4.45hrs

All nurses + aides combined

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

1/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility2.1%

Better than Avg

Here

2.1%

12.1%

52.5%

Will

65.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility31.5%

Worse than Avg

Here

31.5%

19.4%

21.1%

Will

20.2%

Residents on antipsychotic medication

↓ Lower is better

This Facility27.4%

Worse than Avg

Here

27.4%

15.5%

21.8%

Will

26.8%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.3%

Better than Avg

Here

13.3%

19.5%

18.3%

Will

16.4%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility94.8%

Better than Avg

Here

94.8%

93.4%

90.0%

Will

91.8%

Residents who got a urinary tract infection

↓ Lower is better

This Facility5.4%

Worse than Avg

Here

5.4%

1.6%

Will

1.5%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility61.1%

Worse than Avg

Here

61.1%

81.8%

69.0%

Will

63.1%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility64.6%

Mixed vs Avgs

Here

64.6%

79.8%

63.1%

Will

58.1%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility6.5%

Worse than Avg

Here

6.5%

1.6%

2.4%

Will

2.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

15findings in history

Latest survey: 4 · well below IL avg (12.0)

Alden Courts of Shorewood has recurring safety and dietary issues that families should note, including accident hazards that appeared three times across surveys and prompted a family complaint in 2023. The facility shows repeated problems with food safety and nutrition standards appearing in multiple inspections, along with infection control and medication management deficiencies. While all issues have correction dates, the pattern of recurring safety and dietary violations suggests ongoing operational challenges that warrant careful consideration during visits.

Jul 31, 2025Routine6 findings

0800Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 12, 2024Routine4 findings

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Sep 1, 2023Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Alden Courts of Shorewood

Organization Type

for profit

Chain Affiliation

Chain Name

The Alden Network

Chain Size

27 facilities nationwide

Chain avg rating: 2.4/5 · Rank 7 of 27

Ownership & Management

Owners

Shorewood Investments I LLC

Owner · Organization

100%

Audra Elisco Grantor Tr Dated 11/02/2004

Owner (parent company) · Organization

Lauren Magnusson Grantor Tr Dated 11/02/2004

Owner (parent company) · Organization

Randi Schullo Grantor Tr Dated 11/02/2004

Owner (parent company) · Organization

The Alden Group, Ltd.

Owner (parent company) · Organization

Elisco, Arin

Owner (parent company)

Elisco, Audra

Owner (parent company)

Elisco, Charles

Owner (parent company)

Magnusson, Garrett

Owner (parent company)

Magnusson, Lauren

Owner (parent company)

Magnusson, Paige

Owner (parent company)

Schullo, Joseph

Owner (parent company)

Schullo, Nicole

Owner (parent company)

Schullo, Randi

Owner (parent company)

Key personnel

Kroll, StevenContracted Managing EmployeeAkerman, AnnetteW-2 Managing EmployeeChristensen, ValerieW-2 Managing EmployeeMurdoch, ChristinaW-2 Managing EmployeeCarl, JoanOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(815) 230-8700

aldencourtsofshorewood.com

700 West Black Road

Shorewood, IL 60404

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

18 reviews from families & visitors

Official Website

Visit aldencourtsofshorewood.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.