Alden Courts of Shorewood
Strong Medicare quality ratings; families often praise attentive and professional nursing staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
This facility has a dedicated nursing team that can provide excellent care, but there are recurring, serious reports of hygiene neglect and poor communication. If you choose this facility, ensure you have a family member visiting frequently to monitor cleanliness and advocate for your loved one's daily needs.
Google Reviews
Google Reviews
18 reviews on Google“Alden Courts of Shorewood receives highly polarized feedback, with some families praising the attentive nursing staff and clean environment, while others report severe neglect and poor management. Recurring complaints focus on hygiene issues, specifically regarding residents being left in soiled conditions, and a lack of effective communication between staff and families. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional nursing staff
- Clean and updated facility environment
- Friendly and helpful frontline employees
- Effective rehabilitation therapy services
Concerns
- Poor hygiene and neglect (residents left in soiled conditions) (mentioned by 3 reviewers)
- Inadequate communication between staff and family members (mentioned by 3 reviewers)
- Understaffing or perceived lack of staff concern (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that you have 50 residents, what specific protocols do you have in place to ensure that every resident receives timely assistance with personal hygiene and changing throughout the day?
- 2I noticed that communication is a high priority for families; what is your standard process for keeping family members updated on their loved one’s daily health status and care changes?
- 3How does your nursing team manage staffing levels to ensure that residents receive consistent attention, especially during busy transition times like shift changes?
- 4I see that you have responded to some feedback online; how do you use input from families to improve the quality of care and daily operations at Alden Courts?
- 5What does a typical daily activity schedule look like for residents to ensure they remain socially engaged and active within the facility?
- 6In the event of a medical emergency, what is your immediate protocol for stabilizing a resident and notifying their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are among the best I have encountered in a long-term care setting... They demonstrated professionalism, compassion, attentiveness, and strong clinical knowledge throughout his stay.”
“The final straw was the day I walked in and found mom covered in dried feces along with her disgusting toilet which was also covered in feces.”
“I do expect a Certain level of Professionalism, I expect his room and body to be clean without having to be reminded.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alden Courts of Shorewood has recurring safety and dietary issues that families should note, including accident hazards that appeared three times across surveys and prompted a family complaint in 2023. The facility shows repeated problems with food safety and nutrition standards appearing in multiple inspections, along with infection control and medication management deficiencies. While all issues have correction dates, the pattern of recurring safety and dietary violations suggests ongoing operational challenges that warrant careful consideration during visits.
Jul 31, 2025Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 12, 2024Routine4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 1, 2023Routine5
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Apr 5, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Alden Courts of Shorewood
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 7 of 27
Ownership & Management
Owners
Shorewood Investments I LLC
Owner · Organization
Audra Elisco Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Lauren Magnusson Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Randi Schullo Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
The Alden Group, Ltd.
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Audra
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Magnusson, Lauren
Owner (parent company)
Magnusson, Paige
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Schullo, Randi
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit aldencourtsofshorewood.com
Medicare data downloads
Original nursing home datasets
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