Alden Estates of Shorewood
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 93 Google reviews
Watch Alden Estates of Shorewood
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility has a persistent, well-documented issue with staffing and response times. When touring, we strongly recommend asking for the specific nurse-to-patient ratio on weekends and observing how quickly staff respond to call lights in the hallways. Do not rely solely on the facility's appearance, as many reviewers noted that a clean environment did not guarantee adequate basic care.
Google Reviews
Google Reviews
93 reviews on Google“Alden Estates of Shorewood receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful recovery outcomes. However, a significant number of reviewers report severe neglect, including long wait times for call lights, poor hygiene, and instances where patients were left in soiled conditions for extended periods. While some families describe the staff as kind and attentive, others cite systemic understaffing and unprofessionalism as major barriers to quality care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Friendly and dedicated individual staff members
- Successful short-term rehab outcomes
Concerns
- Excessive wait times for call light responses (mentioned by 14 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 12 reviewers)
- Systemic understaffing and lack of supervision (mentioned by 9 reviewers)
- Cold or unappetizing food quality (mentioned by 5 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, could you walk me through your current process for monitoring and responding to resident call lights to ensure timely assistance?
- 2I noticed that physical and occupational therapy are highlighted as strengths here; how do you integrate those therapy goals into a resident's daily routine to maintain their progress?
- 3With medication management being a critical part of daily care, what specific protocols do you have in place to ensure accuracy and prevent delays for residents?
- 4We understand that dining is a major part of the social experience; what steps are you taking to improve the quality and variety of the meal service for residents?
- 5How does your nursing team coordinate with families when there is a change in a resident's medical condition or an urgent health concern?
- 6Beyond clinical care, what kind of daily activities or social engagement opportunities are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff were kind and attentive, always carefully following doctors' orders, dispensing meds accurately and on time, and handling unexpected issues appropriately. My physical and occupational therapists were excellent.”
“My 81 yr old mother was a recent resident... This rehabilitation center is very clean, appealing and has a very kind caring staff. The PT/OT departments were top notch.”
“The staff took 30+ minutes to answer call lights, we would go to the desk after waiting 30 minutes and the staff were sitting there drinking Pepsi.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families reported concerns that triggered three complaint investigations, revealing issues with medication management, resident care according to physician orders, and IV fluid administration. The facility shows recurring problems across care quality, medication management, and fire safety systems spanning multiple surveys from 2023 through 2024. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas warrants careful consideration during your visit.
Jan 22, 2026Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 18, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 22, 2024Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
May 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Dec 7, 2023Routine7
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Alden Estates of Shorewood
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 2 of 27 (Best)
Ownership & Management
Owners
The Floyd a. Schlossberg Living Trust
Owner · Organization
The Alden Group, Ltd.
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Audra
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Magnusson, Lauren
Owner (parent company)
Magnusson, Paige
Owner (parent company)
Schlossberg, Floyd
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Schullo, Randi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit aldenestatesofshorewood.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Alden Courts of Shorewood
< 1 miNursing Home · Shorewood, IL
Renwick Nursing and Rehab
3.2 miNursing Home · Joliet, IL
Avantara Joliet
3.7 miNursing Home · Joliet, IL
Joliet Living & Rehab Center
3.9 miNursing Home · Joliet, IL
Parc Joliet
4.0 miNursing Home · Joliet, IL
Pearl of Joliet, the
4.3 miNursing Home · Joliet, IL