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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 75 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. The latest standard survey recorded 14 findings, above the IL average of 12.0. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Avantara Joliet (formerly Villa Franciscan) receives highly polarized feedback, with experiences often depending on the specific nursing shift or unit. While many patients praise the physical and occupational therapy teams for their effectiveness, numerous families report severe concerns regarding chronic understaffing, neglect, and poor communication. Potential residents should be aware of a recurring pattern of complaints involving hygiene, slow response times to call lights, and inconsistent quality of care.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 76 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The therapists were very caring and patient with both of them. One thing facility can improve on is their food! Not very desirable”
“The facility staff urgently needs proper training and consistent staffing. In just the past seven months, the facility has been turned over to multiple organizations, and this constant change makes it impossible to maintain quality care.”
“The nursing staff fantastic, the CNAs were understanding and patient. The cleaning staff was wonderful the rooms are clean The kitchen staff fantastic.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed numerous complaints triggering many of the 21 complaint-related deficiencies, signaling ongoing care concerns. The facility repeatedly struggles with safety and accident prevention, proper medical treatment, and communication with families about resident incidents. While all deficiencies show correction dates, the pattern of recurring issues across multiple surveys in basic care areas suggests persistent quality problems that families should carefully evaluate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Jul 11, 2025
$9,974
Fine
Jan 15, 2025
$14,576
Fine
Jul 31, 2024
$8,985
Avantara Joliet
nonprofit
Prime Healthcare
6 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 6 (Lowest rating)
Owners
Prime Healthcare Services, INC
Owner · Organization
Prime Healthcare Holdings INC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
75 reviews from families & visitors
Medicare data downloads
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