Avantara Joliet
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 75 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 11.0)
- High staff turnover (71%)
- High RN turnover (59%)
Bottom 25% in IL · Meets national RN staffing standard · Very high staff turnover · Worst in PRIME HEALTHCARE chain · $38,682 in fines
What this means for your family
While the therapy department is consistently praised, the facility struggles with significant staffing and hygiene issues. Families should conduct a tour specifically during off-peak hours and weekends to observe response times and cleanliness, and ensure they have a clear plan for active advocacy for their loved one's daily needs.
Google Reviews
Google Reviews
75 reviews on Google“Avantara Joliet (formerly Villa Franciscan) receives highly polarized feedback, with experiences often depending on the specific nursing shift or unit. While many patients praise the physical and occupational therapy teams for their effectiveness, numerous families report severe concerns regarding chronic understaffing, neglect, and poor communication. Potential residents should be aware of a recurring pattern of complaints involving hygiene, slow response times to call lights, and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive individual staff members
- Clean, modern facility environment
- Responsive kitchen and dietary staff
Concerns
- Chronic understaffing leading to neglect (mentioned by 18 reviewers)
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Poor hygiene and sanitation (urine smells, soiled linens) (mentioned by 8 reviewers)
- Inconsistent medication management and care plan execution (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; how do you tailor those sessions to a resident's specific mobility goals?
- 2With the facility being so modern and clean, what specific protocols do you have in place to ensure linens and common areas stay fresh and sanitary throughout the day?
- 3How do you ensure that medication schedules and personalized care plans are consistently followed, especially during shift changes?
- 4What is the process for communicating important health updates or changes in care to family members to ensure we are always in the loop?
- 5How do you manage call light responses during the night or during busy periods to ensure no resident is left waiting for assistance?
- 6Could you tell us more about the daily activities and social engagement opportunities available for residents to keep them active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were very caring and patient with both of them. One thing facility can improve on is their food! Not very desirable”
“The facility staff urgently needs proper training and consistent staffing. In just the past seven months, the facility has been turned over to multiple organizations, and this constant change makes it impossible to maintain quality care.”
“The nursing staff fantastic, the CNAs were understanding and patient. The cleaning staff was wonderful the rooms are clean The kitchen staff fantastic.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering many of the 21 complaint-related deficiencies, signaling ongoing care concerns. The facility repeatedly struggles with safety and accident prevention, proper medical treatment, and communication with families about resident incidents. While all deficiencies show correction dates, the pattern of recurring issues across multiple surveys in basic care areas suggests persistent quality problems that families should carefully evaluate.
Dec 24, 2025Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 11, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Feb 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 14, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 15, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Jul 11, 2025
$15,345
Fine
Jan 15, 2025
$14,576
Fine
Jul 31, 2024
$8,985
Ownership & Operations
Who Operates This Facility
Avantara Joliet
nonprofit
Chain Affiliation
Prime Healthcare
6 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 6 (Worst)
Ownership & Management
Owners
Prime Healthcare Services, INC
Owner · Organization
Prime Healthcare Holdings INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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