Pearl of Joliet, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 62 Google reviews
Watch Pearl of Joliet, the
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 11.0)
Below average in IL · Below recommended RN staffing · Below chain average · $83,448 in fines
What this means for your family
While the administrative team is often praised for their helpfulness during the admissions process, the recurring reports of neglect, poor hygiene, and missed meals are serious red flags. I strongly recommend conducting an unannounced visit to the specific floor where your loved one would reside and speaking directly with current residents or families to verify the consistency of care.
Google Reviews
Google Reviews
62 reviews on Google“The Pearl of Joliet presents a highly polarized experience for families, with many reviewers praising the administrative and nursing staff for their compassion and responsiveness, while others report severe neglect and poor facility conditions. Critical concerns include inconsistent care, hygiene issues, and communication breakdowns regarding medication and patient needs. While some families feel their loved ones are treated like family, others describe a 'bait and switch' experience with broken promises regarding room quality and basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and helpful administrative staff
- Strong physical therapy department
- Welcoming and informative admissions process
- Visible facility updates and maintenance efforts
Concerns
- Poor facility hygiene and cleanliness (urine smells, stains, debris) (mentioned by 5 reviewers)
- Inconsistent or neglectful nursing care (slow call light response, missed meals) (mentioned by 4 reviewers)
- Poor food quality and preparation (mentioned by 3 reviewers)
- Poor communication and administrative follow-through (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility updates, what specific steps are being taken to improve the daily housekeeping and deep-cleaning routines in resident living areas?
- 2I noticed the facility has a strong physical therapy department; how do you ensure that residents receiving therapy also receive consistent, timely assistance with their daily needs like meals and call-light responses?
- 3Could you walk me through the process for how family members are updated when there is a change in a resident's medication or a shift in their care plan?
- 4How does the kitchen team gather and incorporate resident feedback to ensure the meal quality meets the nutritional and personal preferences of those living here?
- 5What does a typical day look like for a resident in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?
- 6In the event of a medical concern or an emergency, what is the standard protocol for notifying the primary family contact, and how quickly can we expect a follow-up?
Personalized based on this facility's data
Key Review Excerpts
“The place may look clean but when you look closely even the window curtains have stains from who knows what. I usually nev”
“The second floor smells of urine. On the second floor patients are in beds throughout the hallway. You have to walk through a sea of patients in beds throughout the hallway to get anywhere.”
“Tonight, they forgot to give my blind diabetic grandmother dinner. When someone finally checked on her, it was 9 pm at night, and their response was that they would investigate why she did not get a tray.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pearl of Joliet has a concerning pattern with 27 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care problems. The facility shows recurring issues with basic care quality, medication management, and nutrition/dietary services. While all deficiencies have correction dates, problems persist across multiple surveys, with recent complaints in 2024-2025 involving pressure ulcer care, medication errors, and abuse reporting failures, suggesting ongoing quality concerns.
Oct 17, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 6, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 17, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 13, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 13, 2025Routine10
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Dec 27, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Dec 27, 2024
$72,450
Payment Denial
Dec 27, 2024
23-day denial
Fine
Sep 26, 2024
$7,853
Fine
Jul 31, 2023
$3,145
Ownership & Operations
Who Operates This Facility
Pearl of Joliet, the
for profit
Chain Affiliation
Pearl Healthcare
15 facilities nationwide
Chain avg rating: 2.8/5 · Rank 10 of 13
Ownership & Management
Owners
Phc Ovj LLC
Owner · Organization
Kushner Family Idf LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit pearljoliet.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Parc Joliet
< 1 miNursing Home · Joliet, IL
Avantara Joliet
< 1 miNursing Home · Joliet, IL
Joliet Living & Rehab Center
1.2 miNursing Home · Joliet, IL
Sunny Hill Nursing Home of Will County
3.2 miNursing Home · Joliet, IL
Spring Creek
3.7 miNursing Home · Joliet, IL
Renwick Nursing and Rehab
3.9 miNursing Home · Joliet, IL