Riverwood Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 247 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.0)
Bottom 25% in FL · Below recommended RN staffing · $34,778 in fines
What this means for your family
Riverwood Center has a dedicated group of staff members who receive high praise, but the facility suffers from significant, recurring issues regarding hygiene and communication. If you choose this facility, ensure you have a clear plan for frequent, unannounced visits to monitor your loved one's personal care and hygiene, and establish a direct line of communication with a specific unit manager.
Google Reviews
Google Reviews
247 reviews on Google“Riverwood Center receives highly polarized feedback, with many families praising the facility's cleanliness, recent renovations, and specific staff members who provide compassionate care. However, a significant number of reviewers report critical issues regarding neglect, poor hygiene, slow response times to call lights, and communication failures. Families considering this facility should be aware of these inconsistent experiences and conduct thorough, in-person visits.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Clean and well-maintained facility
- Helpful administrative and support staff
- Effective rehabilitation therapy team
Concerns
- Poor hygiene and cleanliness (urine odors, dirty rooms) (mentioned by 10 reviewers)
- Neglect and lack of basic patient care (mentioned by 8 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 6 reviewers)
- Slow response to call lights (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to family feedback online; how do you incorporate that family input into your daily management and care planning?
- 2With a facility of this size, how do you ensure consistent communication with families so they always know who to contact regarding their loved one's care?
- 3What specific protocols do you have in place to maintain high standards of room cleanliness and hygiene throughout the day?
- 4Given the importance of timely assistance, what is your current process for monitoring and responding to call lights to ensure residents aren't waiting too long?
- 5Can you walk me through your process for medication management and how you ensure accuracy for residents with complex health needs?
- 6What does the daily social calendar look like, and how do you encourage residents to participate in activities to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The nurse Ben, is such an asset. He gives the meds on time and treats the patients with kindness and humility. He jokes with them and I have even seen him dance a few moves with them.”
“My mother in law has been hear a little over a year and she is treated horribly. They don't provide diapers that she is supposed to get so they let her sit like that. She has not been given a shower in a week or more.”
“The staff was very friendly. Being a retired nurse I notice how staff is. But I still don't like the parking situation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverwood Center has recurring issues with basic daily care assistance and medication management that appear across multiple surveys, though all deficiencies were reportedly corrected. Families filed complaints about daily care assistance, treatment quality, and infection control. The most recent January 2025 survey found significant problems with emergency preparedness procedures, daily care assistance, and medication error rates, indicating ongoing challenges despite previous correction claims.
Jan 9, 2025Routine20
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Feb 13, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 7, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 2, 2023Routine8
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Jun 17, 2021Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Jan 9, 2025
$34,778
Ownership & Operations
Who Operates This Facility
Riverwood Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 19 of 30
Ownership & Management
Owners
Klein, Samuel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
247 reviews from families & visitors
Official Website
Visit riverwoodrehabcenter.com
Medicare data downloads
Original nursing home datasets
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