Vivo Healthcare University
Strong Medicare quality ratings; families often praise effective rehabilitation therapy programs. Still worth an in-person visit.
based on 81 Google reviews
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What this means for your family
While the facility's rehabilitation therapy team is frequently cited as a major strength, the recurring reports of severe neglect and unsanitary conditions are deeply concerning. If you consider this facility, you must conduct an in-person tour during a weekend or evening to verify staffing levels and cleanliness for yourself, and ensure you have a direct line of communication with the administration rather than relying solely on the general nursing staff.
Google Reviews
Google Reviews
81 reviews on Google“Vivo Healthcare University presents a highly polarized experience, with many families praising the rehabilitation therapy and specific nursing staff, while others report severe neglect, unsanitary conditions, and poor communication. While some visitors highlight a caring environment and successful recovery outcomes, a significant number of reviews describe a facility plagued by understaffing, slow response times to call bells, and issues with cleanliness and basic hygiene. Families considering this facility should be aware of the stark contrast between the positive rehab experiences and the frequent reports of systemic neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Specific, dedicated nursing and CNA staff
- Engaged administrative and reception team
- Successful post-surgery recovery outcomes
Concerns
- Chronic understaffing and slow response to call bells (mentioned by 12 reviewers)
- Unsanitary conditions, including odors and lack of cleanliness (mentioned by 8 reviewers)
- Poor communication with families and difficulty reaching staff (mentioned by 6 reviewers)
- Neglect of basic hygiene and toileting needs (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times to call bells, could you walk me through your current protocol for ensuring residents receive timely assistance?
- 2I noticed the facility has a strong reputation for post-surgery rehabilitation; how do you maintain that level of care while managing the current staffing levels?
- 3What specific steps is the management team taking to improve the consistency of facility cleanliness and odor management throughout the day?
- 4Communication is very important to our family; what is the best way for us to stay in touch with the nursing staff and receive updates on our loved one's daily well-being?
- 5With the current activity program, what opportunities will my family member have to socialize and engage in meaningful daily events?
- 6How does your nursing team coordinate with local hospitals to ensure a seamless transition and high-quality medical management during an emergency?
Personalized based on this facility's data
Key Review Excerpts
“My husband was at this facility for over a month. Their rehab was excellent. On arrival he was bedridden with bed sores. He left the facility with no bedsores and walking with a walker.”
“My dad had a fall because they didn’t answer the call bell. He already had a brain bleed. Had to call 911 to get him care. The male nurse didn’t even seem to care during this whole ordeal.”
“The transformation of this facility is remarkable. When you come in, you are greeted by an extremely friendly receptionist, Geneaver. The administrator, Jayna is very engaged with the team.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies, with families filing complaints that led to citations for resident privacy violations, infection control, and care quality issues. The main problem areas are quality of care and treatment, building safety and emergency preparedness, and medication management. While all deficiencies show correction dates, the facility continues to struggle with basic care standards and safety requirements across multiple surveys, suggesting ongoing operational challenges that families should carefully consider.
Nov 7, 2024Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Egress Deficiencies
Provide large enough exits.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 19, 2023Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 22, 2022Routine3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
May 20, 2021Routine6
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Vivo Healthcare University
for profit
Chain Affiliation
Vivo Healthcare
15 facilities nationwide
Chain avg rating: 2.7/5 · Rank 3 of 11
Ownership & Management
Owners
Jacksonville 3 University Opco Holdings LLC
Owner · Organization
Kagan, Jeffrey
Owner
Ab Marbec Realty Group
Owner (parent company) · Organization
Jek Irrv Tr II
Owner (parent company) · Organization
Nmj Irrv Tr II
Owner (parent company) · Organization
Cukier, Brocha
Owner (parent company)
Gluck, Benjamin
Owner (parent company)
Jacobowitz, Judah
Owner (parent company)
Jek Holdings LLC
Owner (parent company) · Organization
Nmj Holdings LLC
Owner (parent company) · Organization
Sf Irrevocable Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit vivohcuniversity.com
Medicare data downloads
Original nursing home datasets
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