Life Care Center of Jacksonville
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 331 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and engaging activity programs, making it a comfortable environment for many residents. However, recent reviews indicate potential issues with staffing levels and responsiveness; we recommend asking specifically about current nurse-to-patient ratios and how the facility manages call light response times during off-hours.
Google Reviews
Google Reviews
331 reviews on Google“Life Care Center of Jacksonville is widely praised for its cleanliness, pleasant atmosphere, and generally attentive staff. While many families report high satisfaction with the care their loved ones receive, there are recurring concerns regarding staffing levels, particularly regarding response times for call lights and assistance with basic hygiene or mobility needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and professional nursing staff
- Effective rehabilitation therapy services
- Welcoming and pleasant atmosphere
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 4 reviewers)
- Inconsistent hygiene care and incontinence management (mentioned by 2 reviewers)
- Communication issues regarding patient status and updates (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 244 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a 100% response rate to online reviews; how does that commitment to communication extend to keeping families updated on a resident's daily health status?
- 2With the facility's strong focus on rehabilitation, how do you ensure that residents receive consistent support with daily hygiene and incontinence care throughout the day?
- 3When a resident uses their call light, what is the typical process for ensuring a timely response, especially during shift changes?
- 4Given the importance of medication management, what specific protocols do you have in place to ensure accuracy and consistency for residents?
- 5What kind of social activities or community engagement opportunities are available to help residents feel at home and connected within the facility?
- 6How does the nursing team coordinate with the rehabilitation staff to ensure that a resident’s medical needs are fully integrated into their daily care plan?
Personalized based on this facility's data
Key Review Excerpts
“I once told a friend.This place is like a well-oiled machine.That statement perfectly encapsulates the seamless coordination and dedication of the staff.”
“My sister walked in the other day and found the staff dancing with the residents and many of the residents were singing to the music from the 60s...how cool is that?”
“The PT and OT staff are patient and want to see people improve. I love all the staff and wish them all”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Life Care Center of Jacksonville has 11 federal deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recent 2024 survey focused primarily on building safety and fire protection systems, while earlier surveys in 2022 and 2021 identified concerns with daily care assistance and medication management. The deficiencies appear episodic rather than ongoing, suggesting the facility addresses identified problems.
Sep 26, 2024Routine8
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Provide large enough exits.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Oct 20, 2022Routine1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 18, 2021Routine2
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Life Care Center of Jacksonville
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 31 of 194 (Best)
Ownership & Management
Owners
Developers Investment Company II, INC
Owner · Organization
Preston, Forrest
Owner
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
331 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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