University Crossing
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 92 Google reviews
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What this means for your family
While the facility is consistently praised for its cleanliness and effective therapy programs, the recurring reports of neglect and poor communication are serious red flags. If you choose this facility, ensure you have a plan for frequent family visits to monitor care, and specifically ask management how they handle weekend staffing and medication administration.
Google Reviews
Google Reviews
92 reviews on Google“University Crossing receives highly polarized feedback, with many reviewers praising the facility's cleanliness and the effectiveness of its physical therapy team. However, a significant number of families report serious concerns regarding chronic understaffing, poor communication, and neglectful care, particularly during weekends and night shifts. Potential families should be aware that while some patients have positive rehabilitation outcomes, others describe a lack of basic assistance and professional oversight.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Professional and attentive nursing staff (in positive accounts)
Concerns
- Chronic understaffing leading to slow response times and neglect (mentioned by 12 reviewers)
- Poor communication with families and lack of updates (mentioned by 7 reviewers)
- Inadequate care and staffing on weekends (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the importance of timely assistance, what is your current protocol for ensuring call lights are answered promptly, especially during weekend shifts?
- 3Could you walk me through your process for medication management and how you ensure accuracy and consistency for residents?
- 4Since communication is a top priority for our family, what is the standard process for keeping us updated on changes in care or health status?
- 5What do the daily social and recreational activities look like for residents here, and how do you encourage participation?
- 6How does your nursing team coordinate with the physical and occupational therapy staff to ensure a seamless recovery experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs have been fabulous and also therapy has been fabulous! Nursing has been helpful in addressing my concerns. For kitchen, there were some hiccups with meals but they have addressed concerns I've mentioned to them.”
“The admitting nurse, SueLee(?) on the first floor was mean and didn't comprehend anything we told her. My husband was not doing well on his first night; I asked her to call his doctor and she refused!”
“My husband was there for 3 days. He fell twice and the facility expected us to provide around the clock supervision. We, as the family, were expected to contact an outside agency for a sitter or CNA.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
University Crossing has a relatively clean inspection record with only 5 minor deficiencies across 3 surveys, all promptly corrected by the facility. Issues involved food safety, daily care assistance, respiratory care, resident screening, and medication labeling. The deficiencies appear scattered across different time periods rather than representing ongoing problems, suggesting the facility addresses identified issues effectively when found during routine inspections.
Dec 19, 2024Routine2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 20, 2023Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 10, 2021Routine2
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
University Crossing
nonprofit
Ownership & Management
Owners
Brooks Skilled Nursing, INC.
Owner · Organization
Genesis Health INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit brooksrehab.org
Medicare data downloads
Original nursing home datasets
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