Nursing HomeMedicaid

Aviata at San Jose

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

9355 San Jose Blvd, Southside · Jacksonville, FL 32257|120 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 199 Google reviews

(904) 739-0877 Directions Website

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What this means for your family

While the facility has a dedicated therapy team and several standout staff members who receive high praise, the recurring reports of neglect and missed medications are critical red flags. If you choose this facility, we strongly recommend frequent, unannounced visits and maintaining a very active role in your loved one's daily care and medication monitoring.

Google Reviews

199 reviews on Google

“Aviata at San Jose presents a highly polarized experience for families, with many recent reviewers praising specific staff members like Carl and the rehabilitation therapy team for their dedication. However, these positive reports are frequently countered by serious allegations of neglect, including delayed medication administration, poor hygiene, and unresponsive nursing staff. Families should be aware that while some find the facility clean and attentive, others report dangerous lapses in basic care and communication.”

Quality Themes

Tap a score for details

Strengths

Highly dedicated and helpful customer service staff
Effective and encouraging physical therapy team
Clean and well-maintained facility environment
Engaging and consistent activity programs

Concerns

Neglect of basic hygiene and toileting needs (mentioned by 12 reviewers)
Delayed or missed medication administration (mentioned by 7 reviewers)
Poor communication and responsiveness from nursing/administrative staff (mentioned by 9 reviewers)
Loss of resident personal belongings (mentioned by 3 reviewers)
Inadequate staffing levels, particularly on weekends (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 159 analyzed

104

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It is wonderful to see how responsive the management is to feedback; how does the administration involve families in the care planning process?
2With the physical therapy team being such a highlight for residents, how often do therapists work with residents to meet their mobility goals?
3How does the nursing team ensure that medication schedules are strictly followed, especially during shift changes or over the weekend?
4What specific protocols are in place to ensure that personal hygiene and toileting needs are met promptly for every resident throughout the day?
5Can you tell us more about the daily activity programs and how you ensure residents stay engaged and social?
6How does the facility manage communication between the nursing staff and family members regarding any changes in a resident's health?

Personalized based on this facility's data

Key Review Excerpts

“The progress that I made is remarkable. Bryan, Amber and Sam in Physical Therapy are awesome and very helpful. It’s a very positive attitude in there.”

Rehab patient · 2025★★★★★

“I was at first nervous about placing my aunt there because of the reviews, but honestly I didn't have too many options because of her insurance. They did a good job at talking through everything with me and they planned a meeting to discuss everything and answer my questions.”

Memory care family member · 2024★★★★★

“My grandmother came out of there with horrible bed sores & even worse anxiety.. You can tell which nurses are there for just the check, & which one's actually love their job.. there are few of the good ones unfortunately.”

Long-term resident's family · 2026★☆☆☆☆

Source: 199 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.62hrs

82%

Registered nurses for medical care

Total Nursing

3.32hrs

81%

All nurses + aides combined

Staff Turnover

59%

Lower is better (< 30% = good)

RN Turnover

46%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.6%

Better than Avg

Here

7.6%

19.5%

15.0%

Duval

17.3%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility4.0%

Better than Avg

Here

4.0%

15.5%

8.7%

Duval

10.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility3.0%

Better than Avg

Here

3.0%

14.4%

9.1%

Duval

8.3%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility6.3%

Better than Avg

Here

6.3%

15.3%

10.6%

Duval

10.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility5.2%

Mixed vs Avgs

Here

5.2%

12.1%

4.1%

Duval

4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.2%

Better than Avg

Here

99.2%

93.4%

98.1%

Duval

98.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

94.7%

Duval

94.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.3%

Better than Avg

Here

96.3%

81.8%

94.8%

Duval

94.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.1%

Worse than Avg

Here

2.1%

1.6%

1.5%

Duval

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies

Above state avg (7.3)

1 complaint-triggered

Aviata at San Jose has multiple deficiencies concentrated in emergency preparedness, fire safety systems, and nursing staffing. Issues span across four surveys from 2021-2025, suggesting ongoing operational challenges. Families previously filed a complaint regarding resident dignity and respect. While all deficiencies show correction dates, the facility's pattern of recurring problems in safety protocols and nursing care quality warrants careful consideration.

Feb 5, 2026Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 24, 2025Routine16 findings

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0025Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0042Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Meet the requirements of an integrated health system.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jun 15, 2023Routine4 findings

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Sep 30, 2021Routine2 findings

0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aviata at San Jose

Organization Type

for profit

Chain Affiliation

Chain Name

Aviata Health Group

Chain Size

52 facilities nationwide

Chain avg rating: 2.1/5 · Rank 4 of 52 (Best)

Ownership & Management

Owners

San Jose Parent LLC

Owner · Organization

Jacksonville Health Holdco LLC

Owner (parent company) · Organization

Dagan, Amitai