Rancho Mirage Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 67 Google reviews
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What this means for your family
This facility offers an exceptional rehabilitation and therapy program that is highly rated by many patients. However, families must be extremely vigilant regarding medication management and call bell responsiveness, as multiple recent reviews highlight dangerous errors and delays in care.
Google Reviews
Google Reviews
67 reviews on Google“Families seeking rehabilitation services will find a highly-regarded physical and occupational therapy team and many compassionate nursing staff members. However, significant concerns exist regarding inconsistent medication administration, slow response times to call bells, and instances of inadequate hygiene care for some residents.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and professional nursing staff
- Clean and well-maintained environment
- Friendly and helpful administrative staff
Concerns
- Slow response to patient call bells (mentioned by 4 reviewers)
- Medication errors or delays (mentioned by 3 reviewers)
- Inconsistent hygiene and skin care (bed sores/diapers) (mentioned by 2 reviewers)
- Inconsistent food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the physical and occupational therapy teams here; could you tell me more about how they work with residents to regain their strength?
- 2How does the nursing team manage call bells during the night shift to ensure residents get help quickly when they need it?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on a consistent schedule?
- 4Could you describe your process for monitoring skin integrity and hygiene to prevent issues like pressure sores?
- 5What does a typical day look like for residents in terms of social activities and dining experiences?
- 6In the event of a medical emergency after hours, what is the immediate procedure for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The care and attention to detail truly stand out. The Infection Preventionist was especially impressive—very attentive to residents with infections and proactive in making sure proper precautions are followed.”
“My sister was in Hospice at this facility for three weeks and she was in such kind, loving and capable hands. The staff was professional, helpful, caring and supportive.”
“He was mishandled by an aid and needed an ER visit, and they just let people lay in urine and dirty diapers forever. Bed sores and rashes. Call buttons unanswered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing quality concerns, with families filing 20 complaints leading to citations over recent years. The most recurring problems involve resident safety and accident prevention, medication management, and fire safety systems. Notably, one recent safety deficiency from January 2026 remains uncorrected, and safety issues have persisted across multiple surveys since 2021, suggesting systemic problems that may not be fully resolved despite correction plans.
Jan 16, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 11, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 6, 2025Complaint8
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Feb 6, 2025Routine8
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Jan 22, 2025Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Rancho Mirage Health and Rehabilitation Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 10 of 31
Ownership & Management
Owners
Ag Facilities Operations, LLC
Owner · Organization
Ira E Smedra Living Trust
Owner (parent company) · Organization
Win Win Enterprises, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit ranchomiragehcc.com
Medicare data downloads
Original nursing home datasets
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