Atria Hacienda

This report details a complaint investigation conducted on 07/12/2025 regarding showering needs and housekeeping services. All allegations were investigated through staff and resident interviews, and facility tours. The findings concluded that there was not sufficient evidence to support either allegation, resulting in no citations being issued.

This report details a complaint investigation conducted on 07/12/2025 regarding showering needs and housekeeping services. All allegations were investigated through staff and resident interviews, and facility tours. The findings concluded that there was not sufficient evidence to support either allegation, resulting in no citations being issued.

The complaint investigation was conducted on 06/29/2025 regarding allegations of billing residents for services not provided. The investigator reviewed multiple records and interviewed staff and residents. No evidence was found to support the allegation, and the complaint was deemed unsubstantiated.

The complaint investigation was conducted on 06/29/2025 regarding allegations of billing residents for services not provided. The investigator reviewed multiple records and interviewed staff and residents. No evidence was found to support the allegation, and the complaint was deemed unsubstantiated.

The complaint investigation was conducted on 06/29/2025 regarding allegations of billing residents for services not provided. The investigator reviewed multiple records and interviewed staff and residents. No evidence was found to support the allegation, and the complaint was deemed unsubstantiated.

The complaint investigation was conducted on 06/29/2025 regarding allegations of billing residents for services not provided. The investigator reviewed multiple records and interviewed staff and residents. No evidence was found to support the allegation, and the complaint was deemed unsubstantiated.

This report details a complaint investigation conducted on 06/22/2025 regarding the allegation that the facility was without an administrator. The investigation found no evidence to support the allegation, and the final observation noted that no deficiencies were observed or cited during the visit.

This report details a complaint investigation conducted on 06/22/2025 regarding the allegation that the facility was without an administrator. The investigation found no evidence to support the allegation, and the final observation noted that no deficiencies were observed or cited during the visit.

This report details a complaint investigation conducted on 06/22/2025 regarding the allegation that the facility was without an administrator. The investigation found no evidence to support the allegation, and the final observation noted that no deficiencies were observed or cited during the visit.

This report details a complaint investigation conducted on 06/22/2025 regarding the allegation that the facility was without an administrator. The investigation found no evidence to support the allegation, and the final observation noted that no deficiencies were observed or cited during the visit.

This report details a Complaint Investigation conducted on 05/08/2025 regarding several allegations. Based on record review and interviews, the investigating body concluded that all allegations were unfounded, meaning they were found to be false or without reasonable basis.

This report details an investigation into multiple allegations, including medication mismanagement, inadequate personal care (showering), and failure to meet diapering needs. The investigation found no sufficient evidence to support any of the allegations, resulting in an 'Unsubstantiated' determination for all complaints.

This report details an investigation into multiple allegations, including medication mismanagement, inadequate personal care (showering), and failure to meet diapering needs. The investigation found no sufficient evidence to support any of the allegations, resulting in an 'Unsubstantiated' determination for all complaints.

This report details a complaint investigation regarding inadequate food service. The investigation included interviews with staff, residents, and witnesses, as well as a review of facility records and a tour. Based on the evidence gathered, the allegation was determined to be Unsubstantiated.

This report details a complaint investigation regarding inadequate food service. The investigation included interviews with staff, residents, and witnesses, as well as a review of facility records and a tour. Based on the evidence gathered, the allegation was determined to be Unsubstantiated.

The facility underwent an unannounced, one-year required visit. The Licensing Program Analysts observed that the physical plant, safety measures, and resident care areas were generally compliant with department requirements. No immediate violations or concerns were noted during the inspection.

This report details an investigation into a complaint alleging staff denied authorized representative access. The investigation found the complaint to be unfounded, meaning the allegation was false or without reasonable basis. No specific deficiencies were cited in the report.

The facility underwent a case management visit on October 6, 2023, following a complaint investigation. The Licensing Program Analyst toured the facility and interviewed staff and residents. No deficiencies were cited during the visit.

This report details an investigation into an allegation of illegal resident eviction. The investigation, conducted on 9/18/2023, found insufficient evidence to support the allegation, resulting in an 'Unsubstantiated' finding. No specific deficiencies were cited in the report.

The facility underwent an unannounced annual inspection. The evaluator reviewed client and personnel records, and conducted tours of the facility, noting that food service, physical plant, and infection control measures were satisfactory. The report explicitly states that zero deficiencies were observed.

This report details an investigation into a complaint of "unlawful eviction." The investigation found that the allegation was unfounded, as records showed the resident and/or responsible party signed an admission agreement regarding a Change in Level of Care. The facility staff confirmed that the resident and responsible party were informed of the necessary changes in care levels.

This report details two separate complaint investigations conducted on the facility. In both instances, the allegations raised—including issues with resident notification, eviction, care plan adherence, bullying, and response to calls—were found to be unfounded or unsubstantiated. No specific deficiencies were cited in the final report.

This report details a Complaint Investigation conducted on 01/23/2023 regarding allegations of stolen medication and staff neglect resulting in injury. The investigator found that both allegations were deemed UNSUBSTANTIATED. Furthermore, the report explicitly states that no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations during the visit.

The facility underwent an unannounced Case Management Health and Safety visit on November 17, 2022. The Licensing Program Analyst found no imminent health or safety concerns during the visit. The report noted sufficient supplies of food and medications, and staff presence was adequate.

The facility underwent an Annual Inspection focusing on infection control best practices. The report indicates that the facility was found to be compliant with observed infection control measures, including staff training, PPE availability, and visitor screening protocols.

This report details a complaint investigation regarding physical abuse of a resident. The investigation found that the allegation was unsubstantiated, as witnesses and reviewed records did not provide sufficient evidence of abuse. No specific deficiencies were cited in the provided text.

This report details a complaint investigation concerning resident neglect and failure to follow the care plan. Two deficiencies were cited, both classified as Type A, indicating immediate health and safety risks. The findings substantiate allegations regarding delayed medical evaluation after a fall and failure to provide required escorting services during ambulation.

This report details an investigation into a complaint alleging resident neglect and delayed response to a call button. Both allegations were found to be UNSUBSTANTIATED based on the evidence reviewed during the investigation. No deficiencies were cited in this report.

This report details an investigation into a complaint concerning linens and sanitation. Both allegations, regarding improperly washed linens and unsanitized surfaces, were investigated and found to be unsubstantiated based on staff interviews and facility observations.

This was a Case Management visit conducted to address a complaint investigation. The Licensing Program Analyst reviewed facility records and interviewed the Executive Director. The review of the provided information did not change the outcome of the previously delivered findings for the complaint investigation.

The facility underwent an unannounced annual inspection with an emphasis on infection control. The inspector noted that the facility has established plans and procedures for managing COVID-19 and general infection control. No deficiencies were cited per Title 22, Division 6, of the California Code or Regulations.