Brookdale Mirage Inn
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 73 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality, compassionate care and a beautiful living environment. However, you should proactively request a clear, written breakdown of all monthly fees and ask how the facility handles billing disputes to avoid the financial frustrations reported by previous families.
Google Reviews
Google Reviews
73 reviews on Google“Families considering Brookdale Mirage Inn can expect a beautiful, hotel-like facility with highly praised, compassionate care staff, particularly in the memory care unit. While the community excels in social engagement and cleanliness, some past residents' families have reported significant frustrations regarding billing transparency and communication with management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Beautiful, well-maintained, hotel-like facility
- Engaging social activities and community events
- High standard of cleanliness and landscaping
Concerns
- Billing inaccuracies and lack of transparency (mentioned by 2 reviewers)
- Difficulty communicating with management/administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
The owner provides personalized responses to positive reviews by using reviewers' names and acknowledging specific staff members or residents. For negative reviews, they transition to a more formal, professional tone, attempting to offer direct contact methods or providing specific updates on billing resolutions.
Questions for Your Tour
- 1The facility looks incredibly beautiful and well-maintained; what specific steps does your team take to keep the landscaping and common areas looking so hotel-like?
- 2We noticed how much people enjoy the community events here; could you tell us more about the types of social activities available and how residents get involved?
- 3In terms of day-to-day care, how does the staff ensure that each resident's specific personal needs are being attended to with that level of compassion we've heard about?
- 4If a medical emergency were to happen during the night, what is the specific protocol for getting immediate care and notifying our family?
- 5How does the administration typically handle communication with families regarding updates on a resident's well-being or changes in care?
- 6Could you walk us through how the monthly billing process works and how you ensure all charges are transparent and easy for families to understand?
Personalized based on this facility's data
Key Review Excerpts
“The care givers and med techs are so loving, patient, and caring. Her room is clean. Her laundry is done. I appreciate all that they do for my mother to care for her, comfort her, and make sure she feels safe.”
“The staff in Memory Care are so loving and kind. Very attentive to my mother. They know her so well and respond to her needs and accommodate her as needed.”
“My Mom has been a resident at Brookdale Mirage Inn since 2017, first in assisted living and now in memory care. She continues to receive professional, compassionate care.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Aug 30, 2024OtherClean
The facility underwent an Annual inspection, which was conducted unannounced. The inspector noted that the facility is generally well-maintained, with sufficient staffing, clean food prep areas, and operational safety equipment. Crucially, the report explicitly states that no deficiencies were cited per Title 22, Division 6 of The California Code of Regulations.
Aug 23, 2024InspectionClean
The facility underwent an unannounced annual inspection. The reviewer noted that ten resident records were reviewed, and the facility was found to be meeting documentation requirements for these areas. Overall, the report explicitly states that no deficiencies are being cited per Title 22, Division 6 of The California Code of Regulations.
Aug 14, 2023InspectionClean
The facility underwent an annual inspection conducted by the LPA. The review covered client records, personnel records, and food service areas, with positive observations noted in all reviewed sections. The report explicitly states that zero deficiencies were observed per Title 22, Division 6 of The California Code of Regulations Article 06.
Jun 15, 2023ComplaintClean
This report details the findings of a complaint investigation conducted on June 15, 2023, regarding an allegation of inappropriate staff touching a resident. The investigation found no corroborating evidence for the allegation, resulting in an 'Unsubstantiated' finding.
Apr 10, 2023ComplaintClean
This report documents a Complaint Investigation conducted on behalf of the facility. The investigation reviewed allegations regarding a resident sustaining multiple pressure injuries while in care. The final finding for the allegation was Unsubstantiated due to a lack of corroborating evidence.
Apr 10, 2023ComplaintClean
This report documents a Complaint Investigation conducted on behalf of the facility. The investigation reviewed allegations regarding a resident sustaining multiple pressure injuries while in care. The final finding for the allegation was Unsubstantiated due to a lack of corroborating evidence.
Apr 10, 2023ComplaintClean
This report documents a Complaint Investigation conducted on behalf of the facility. The investigation reviewed allegations regarding a resident sustaining multiple pressure injuries while in care. The final finding for the allegation was Unsubstantiated due to a lack of corroborating evidence.
Aug 15, 2022InspectionClean
The facility underwent an annual inspection with a specific emphasis on infection control. The inspector noted that the facility maintained appropriate postings, sufficient hand hygiene and cleaning supplies, and proper use of PPE. No deficiencies were observed during the visit.
Ownership & Operations
Who Operates This Facility
Blc Mirage Inn Lp
SPAUN, JOHN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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