Bella Villaggio

This report details a complaint investigation conducted on 11/23/2025 regarding facility phone answering and staff providing a safe environment. Both allegations were ultimately deemed 'Unsubstantiated' after the investigator reviewed the complaint details, interviewed staff and residents, and conducted a physical plant inspection.

This report details a complaint investigation conducted on 11/23/2025 regarding facility phone answering and staff providing a safe environment. Both allegations were ultimately deemed 'Unsubstantiated' after the investigator reviewed the complaint details, interviewed staff and residents, and conducted a physical plant inspection.

The facility underwent a required annual inspection and the Licensing Program Analyst observed the facility to be in good order. The report explicitly states that no deficiencies were cited at the time of the visit, indicating full compliance with observed standards.

The facility underwent a required annual inspection and was generally observed to have clean physical plant, adequate staff coverage, and proper emergency procedures. However, a deficiency was cited regarding the administrator's certification, as the current certificate had expired prior to the inspection date.

The facility underwent an unannounced annual inspection conducted by the LPA. The inspection covered facility tours, document reviews, and staff/resident interviews, with positive observations noted regarding safety equipment, food storage, and documentation.

This report details a Complaint Investigation conducted regarding allegations of staff failing to provide proper care for residents. The investigation found the allegation to be Unsubstantiated, as there was no evidence or witnesses to corroborate the claim. No deficiencies were cited in this report.