Loading EveryPlace content…
Loading EveryPlace content…
Assisted Living in Palm Desert, CA
40235 Portola Ave, Palm Desert, CA 92260
About this listing: Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
| License status in source data | Active | Source records |
|---|---|---|
| Google reviews | 4.0 / 541 reviews | Public opinions; not a clinical assessment. Review feedback |
| Monthly cost | Not published | Ask for the full monthly cost, including care fees and one-time charges. |
| Payment options | Ask the provider | Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs. |
| Availability | Confirm directly | We don't have live openings. Ask about current availability, waiting lists, and move-in timing. Reported capacity: 170 residents. This is not the number of openings. Contact information |
| Care & support | Assisted living | What this care includesUsually offers housing and help with everyday tasks, such as bathing and dressing. This describes the care category. Confirm support for your family member's needs. Understand care types |
Public Google reviewers rate Bella Villaggio highly. Reviewers highlight: friendly and professional staff, beautiful, well-maintained amenities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
You don't need to know everything. Start with these questions.
Bella Villaggio is highly regarded for its beautiful, clean facilities and its exceptionally kind and professional staff, particularly within the memory care unit. However, families should be cautious regarding meal delivery services for residents with limited mobility and potential staffing shortages that can impact responsiveness and dining consistency.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Many reviewers praise specific staff members and the overall kindness of the caregivers.
Some families found the intake process seamless, but others noted difficulty reaching management.
Reviewers consistently describe the building as clean and beautiful.
Multiple reviewers reported issues with meal delivery failures and declining food quality.
While some mention wonderful amenities, others note a lack of variety in the dining menu.
Specific praise was given to the memory care coordinator and the unit's quality.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
| Staff experiences | 8.0 / 10 |
|---|---|
| Communication | 4.0 / 10 |
| Cleanliness | 9.0 / 10 |
| Food & dining | 3.0 / 10 |
| Daily activities | 5.0 / 10 |
| Memory care | 9.0 / 10 |
Tap a year to see what changed
| 5 stars | 23 |
|---|---|
| 4 stars | 7 |
| 3 stars | 9 |
| 2 stars | 0 |
| 1 star | 5 |
20%response rateGood
The owner provides personalized responses that acknowledge specific reviewers by name and address the content of the reviews. For negative feedback, the manager consistently attempts to move the conversation offline to discuss concerns in person.
“The staff and facilities are top notch and they genuinely care about their residents. I'm very glad my parents live there and I highly recommend Villa Bellagio to anyone looking for a senior living community.”
Long-term resident's family, 20245 of 5 stars
“Bella villaggio has an amazing memory care unit. They have the best manager memory care coordinator Hector Gutierrez. Thank you for the amazing work you do.”
Memory care family member, 20245 of 5 stars
“If you are sick, Bella Villaggio is supposed to bring your meals up to your room. They have a very difficult time doing that, my mom had surgery and her friends and her family have to go by and bring the meals up to her, because Bella Villaggio is just unable to get enough staff to help out with that issue.”
Rehab patient's family, 20243 of 5 stars
“From the moment I arrived at Bella Vallagio it was a positive experience. The place is clean, beautiful and has so many options available to seniors.”
New resident's family, 20245 of 5 stars
Source: CA Community Care Licensing Division
17total
No deficiencies reported
COMPLAINT INVESTIGATION REPORT
No deficiencies reported
COMPLAINT INVESTIGATION REPORT
No deficiencies reported
This report details a complaint investigation conducted on 11/23/2025 regarding facility phone answering and staff providing a safe environment. Both allegations were ultimately deemed 'Unsubstantiated' after the investigator reviewed the complaint details, interviewed staff and residents, and conducted a physical plant inspection.
No deficiencies reported
This report details a complaint investigation conducted on 11/23/2025 regarding facility phone answering and staff providing a safe environment. Both allegations were ultimately deemed 'Unsubstantiated' after the investigator reviewed the complaint details, interviewed staff and residents, and conducted a physical plant inspection.
No deficiencies reported
The facility underwent a required annual inspection and the Licensing Program Analyst observed the facility to be in good order. The report explicitly states that no deficiencies were cited at the time of the visit, indicating full compliance with observed standards.
No deficiencies reported
The facility underwent a required annual inspection and was generally observed to have clean physical plant, adequate staff coverage, and proper emergency procedures. However, a deficiency was cited regarding the administrator's certification, as the current certificate had expired prior to the inspection date.
No deficiencies reported
The facility underwent an unannounced annual inspection conducted by the LPA. The inspection covered facility tours, document reviews, and staff/resident interviews, with positive observations noted regarding safety equipment, food storage, and documentation.
No deficiencies reported
This report details a Complaint Investigation conducted regarding allegations of staff failing to provide proper care for residents. The investigation found the allegation to be Unsubstantiated, as there was no evidence or witnesses to corroborate the claim. No deficiencies were cited in this report.
No deficiencies reported
The facility was visited by the Licensing Program Analyst to gather information related to a complaint. The analyst met with the General Manager and determined that further investigation, including follow-up calls and document requests, is necessary before reaching any investigative findings.
No deficiencies reported
This report details an investigation into a complaint alleging staff solicited funds from residents for personal gain. The investigation found the allegation to be unfounded, meaning the complaint was determined to be false or without reasonable basis. No deficiencies or civil penalties were cited per Title 22, Division 6, of the California Code or Regulations.
No deficiencies reported
The facility underwent an unannounced annual inspection with an emphasis on infection control. The inspector noted several positive aspects, including sufficient hand hygiene supplies and adequate cleaning provisions. Crucially, the report explicitly states that no deficiencies were cited per Title 22, Division 6, of the California Code or Regulations.
No deficiencies reported
The facility evaluation report documents an unannounced case management visit conducted by the LPA. The visit was to amend a complaint control number, and the LPA met with Health and Wellness representative Roxanne Cerrasco. No specific deficiencies were cited in the provided report content.
No deficiencies reported
The facility evaluation report documents an unannounced case management visit conducted by the LPA. The visit was to amend a complaint control number, and the LPA met with Health and Wellness representative Roxanne Cerrasco. No specific deficiencies were cited in the provided report content.
No deficiencies reported
The inspection was a Case Management visit conducted in conjunction with a complaint control number. The primary finding relates to record retention, specifically the unavailability of a resident's complete file for review. This deficiency poses a potential risk to residents in care.
No deficiencies reported
The inspection was a Case Management visit conducted in conjunction with a complaint control number. The primary finding relates to record retention, specifically the unavailability of a resident's complete file for review. This deficiency poses a potential risk to residents in care.
No deficiencies reported
This report details a complaint investigation conducted regarding allegations of staff not assisting with resident incontinence and staff not meeting resident needs. Both allegations were found to be unsubstantiated based on interviews and lack of evidence. No deficiencies were cited in this report.
No deficiencies reported
The facility underwent an unannounced annual inspection with an emphasis on infection control. The report explicitly states that no deficiencies were observed or cited during this visit. The facility demonstrated strong compliance with infection control measures, including proper documentation and supplies.
| Owner / operator | Pdbv LLC; Leisure Care LLC |
|---|---|
| Administrator | JIM GERMYN |
Make the next step your own.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
| License number | 331880645 |
|---|---|
| Reported license status | active |
Confirm current status with CA Community Care Licensing Division. A direct record link is not available in this catalog.
EveryPlace is a research directory. Facility information is compiled from public sources: Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Keep this place handy
Optional: get a one-time email with this profile. You can also save or share it without an email address.
This sends one email and does not add you to a mailing list.
Nearby places may offer different services. Check care type and availability as you compare.