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Strong Medicare quality ratings; public reviewers often praise effective physical therapy department. Still worth an in-person visit.
based on 84 Google reviews
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Rae-Ann Westlake has a strong overall Medicare rating. Public reviewers frequently mention: effective physical therapy department and compassionate and friendly nursing staff. Review the component ratings and current source records before deciding.
Rae-Ann Westlake receives highly polarized feedback, with some families praising the compassionate care and effective rehabilitation services, while others report severe neglect and staffing shortages. Critical concerns include delayed response times to call lights, poor hygiene in resident rooms, and inconsistent communication regarding medical care. Prospective families should be aware of the significant disparity between experiences with long-term care versus short-term rehabilitation.
Quality Themes
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Concerns
Rating Trends
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Distribution · 70 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff has shown compassion not only for my son but also for our family. It is a place where I can leave my loved one without worry.”
“I’ll begin by stating that I received very good physical therapy by the Physical Therapy Department at Rae-Ann. The Physical Therapists were very caring, helpful& compassionate.”
“Nurses and aides are disrespectful to residents and family members. Even had an aide call me names because he yelled to my husband to be quiet from the common room, not knowing I was in the room.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families filing multiple complaint reports, particularly around infection control, medication management, and safety hazards. Infection control problems have persisted across multiple years (2019, 2023 twice, and 2024), while safety hazards and medication errors appear repeatedly in both routine and complaint-triggered inspections. Although all deficiencies show correction dates, the recurring nature of core care issues like infection prevention and the frequency of family complaints suggest ongoing quality concerns that warrant careful consideration.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Have policies on smoking.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Rae-Ann Westlake
for profit
Owners
Ra Assets Holdco LLC
Owner · Organization
Ra Investment Oh LLC
Owner (parent company) · Organization
Ra Opco LLC
Owner (parent company) · Organization
Gewirtz, Jonathan
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
84 reviews from families & visitors
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