Rae-Ann Westlake
Strong Medicare quality ratings; families often praise effective physical therapy department. Still worth an in-person visit.
based on 83 Google reviews
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What this means for your family
This facility's physical therapy department is frequently praised for its effectiveness, making it a potential option for short-term rehabilitation. However, families should be extremely cautious regarding long-term placement; please conduct an unannounced visit to check room hygiene and observe response times to call lights, as these are the most consistent areas of concern reported by families.
Google Reviews
Google Reviews
83 reviews on Google“Rae-Ann Westlake receives highly polarized feedback, with some families praising the compassionate care and effective rehabilitation services, while others report severe neglect and staffing shortages. Critical concerns include delayed response times to call lights, poor hygiene in resident rooms, and inconsistent communication regarding medical care. Prospective families should be aware of the significant disparity between experiences with long-term care versus short-term rehabilitation.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Compassionate and friendly nursing staff
- Clean and well-maintained common areas
- Strong support for end-of-life/hospice care
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 12 reviewers)
- Poor room cleanliness and hygiene standards (mentioned by 6 reviewers)
- Inconsistent or poor quality of food service (mentioned by 4 reviewers)
- Lack of communication regarding medical changes or incidents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has 130 residents, what is your current protocol for ensuring call lights are answered promptly during peak hours or shift changes?
- 2I noticed some concerns regarding room hygiene; could you walk me through your daily and weekly housekeeping schedule for resident living spaces?
- 3Could you describe the process for how families are notified when there is a change in a resident's medication or a sudden shift in their health status?
- 4I’ve heard great things about your physical therapy department; how do you integrate those therapy goals into the daily activity schedule for residents?
- 5What steps are you taking to improve the consistency and quality of the dining experience, and are there options for residents who have specific dietary preferences?
- 6With your strong focus on hospice and end-of-life care, how do you ensure that staff members remain attentive to the emotional and comfort needs of those residents despite the current staffing levels?
Personalized based on this facility's data
Key Review Excerpts
“The staff has shown compassion not only for my son but also for our family. It is a place where I can leave my loved one without worry.”
“I’ll begin by stating that I received very good physical therapy by the Physical Therapy Department at Rae-Ann. The Physical Therapists were very caring, helpful& compassionate.”
“Nurses and aides are disrespectful to residents and family members. Even had an aide call me names because he yelled to my husband to be quiet from the common room, not knowing I was in the room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaint reports, particularly around infection control, medication management, and safety hazards. Infection control problems have persisted across multiple years (2019, 2023 twice, and 2024), while safety hazards and medication errors appear repeatedly in both routine and complaint-triggered inspections. Although all deficiencies show correction dates, the recurring nature of core care issues like infection prevention and the frequency of family complaints suggest ongoing quality concerns that warrant careful consideration.
Feb 8, 2024Routine15
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Have policies on smoking.
Nov 13, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 26, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 1, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 30, 2021Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
May 16, 2019Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Rae-Ann Westlake
for profit
Ownership & Management
Owners
Ra Assets Holdco LLC
Owner · Organization
Ra Investment Oh LLC
Owner (parent company) · Organization
Ra Opco LLC
Owner (parent company) · Organization
Gewirtz, Jonathan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit raeannwestlake.com
Medicare data downloads
Original nursing home datasets
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