Life Care Center of Westlake
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
This facility's rehabilitation therapy team is highly regarded and often leads to successful patient recovery. However, families should be aware of consistent reports regarding staffing shortages and medication management issues; we strongly recommend conducting an unannounced visit and asking specifically about their process for ensuring timely medication delivery.
Google Reviews
Google Reviews
57 reviews on Google“Life Care Center of Westlake receives highly polarized feedback, with many families praising the rehabilitation therapy team for successful recoveries, while others report severe concerns regarding staffing levels, medication management, and facility cleanliness. While some residents and families feel the staff is compassionate and attentive, others describe a lack of responsiveness, poor communication, and neglectful care, particularly during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and friendly nursing aides
- Strong rehabilitation outcomes for short-term patients
- Dedicated and helpful management staff
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 6 reviewers)
- Poor communication and lack of follow-up from administration (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Facility cleanliness and unpleasant odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to achieve their rehab goals?
- 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 3What steps does the administration take to ensure consistent and clear communication with families regarding a resident's care updates?
- 4How does the facility manage daily cleaning schedules to ensure all resident areas and common spaces remain fresh and well-maintained?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
- 6What kind of daily activities or social events are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were helpful and the therapist work directly for Life Care Center of Westlake so they were available every day, the same people, which made my therapy go much more smoothly and efficiently.”
“My mother has been a patient in the memory unit for 2 years. Many of the aides and some of the nurses have been excellent. Administration however has been terrible! There is never enough staff, good staff is let go and they retain staff they shouldn't.”
“getting the medications on time if at all is a huge problem. their approach and overall bedside manner is beyond shocking. still not getting called”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of repeated safety and care violations, with 17 complaint-triggered deficiencies indicating families have filed reports with authorities. The most recurring issues involve abuse prevention and reporting, care quality, and medication management. Recent serious complaints in 2025 and 2024 include failures to prevent abuse, medication errors, and inadequate care practices, though all violations have correction dates, suggesting ongoing efforts to address problems.
Feb 26, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 11, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 14, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Feb 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 6, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Life Care Center of Westlake
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 162 of 194
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit lifecarecenterofwestlake.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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