Lutheran Home
Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.
based on 86 Google reviews

Watch Lutheran Home
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is highly regarded for its independent living and short-term rehab services, but families considering long-term or skilled nursing care should proceed with caution. We strongly recommend asking the administration specifically about their current ratio of agency staff versus permanent employees, as this has been a recurring concern for families regarding continuity of care.
Google Reviews
Google Reviews
86 reviews on Google“Lutheran Home, also known as Concord Reserve, receives highly polarized feedback depending on the level of care. Many residents and families in independent living and short-term rehab praise the beautiful facility, high-quality dining, and friendly staff. However, multiple families of long-term and skilled nursing residents report serious concerns regarding chronic understaffing, reliance on agency nurses, and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- High-quality dining and culinary team
- Effective physical and occupational therapy
- Friendly and responsive independent living staff
Concerns
- Chronic understaffing and reliance on agency nurses (mentioned by 7 reviewers)
- Inconsistent quality of care and neglect in skilled nursing (mentioned by 5 reviewers)
- Poor communication and responsiveness from administration (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about how the culinary team plans the weekly menus?
- 2Since we noticed the administration is very active in responding to community feedback, how does the leadership team typically communicate important updates or changes to families?
- 3With the focus on physical and occupational therapy being a strength here, how do you coordinate those services with the daily nursing care plan?
- 4How do you ensure consistent care and familiarity for residents during shift changes or when temporary nursing staff are brought in?
- 5What is the protocol for handling a medical emergency during the night or over the weekend?
- 6Could you describe some of the social activities or outings that help residents stay engaged with the community here?
Personalized based on this facility's data
Key Review Excerpts
“The staff is kind, patient and attentive. They know my mom now and notice things about her (if she’s not eating well, when she has her nails painted a new color, when she is feeling blue) and address her needs appropriately.”
“All of thier nursing is through an agency so you have a different. Nurse every time. Half of the nurses had no idea about peg tube feedings or anything.”
“My 92 year old Mom was in skilled nursing for 5 weeks after a fall and broken hip. The facility is clean, well-kept, and very welcoming. Everyone at Concord was wonderful - reception, admissions, nurses, aids, therapists.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lutheran Home shows a concerning pattern of recurring fire safety and building deficiencies across multiple surveys, with issues appearing in smoke barriers, electrical systems, and emergency exits from 2018 through 2023. The facility also has persistent problems with medication management and accident prevention that repeat across surveys. One family filed a complaint that triggered an inspection regarding IV fluid safety, indicating ongoing care concerns that families should investigate further during visits.
Nov 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Aug 24, 2023Routine20
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Jan 16, 2020Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nov 29, 2018Routine19
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure that gas fire places are out of the reach of patients and can be shut off if unit is working improperly.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Lutheran Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit lec.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Rae-Ann Westlake
< 1 miNursing Home · Westlake, OH
Huntington Woods Care & Rehab Center
1.2 miNursing Home · Westlake, OH
Rae Ann Suburban
1.3 miNursing Home · Westlake, OH
Joshua Tree Care Center
2.7 miNursing Home · North Olmsted, OH
Normandy Manor of Rocky River
3.1 miNursing Home · Rocky River, OH
O'neill Healthcare Fairview Park
3.9 miNursing Home · Fairview Park, OH