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Nursing HomeMedicaid Investigative

Rae Ann Suburban

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

29505 Detroit Rd, Westlake, OH 4414595 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 73 Google reviews

5
4
3
2
1
Rae Ann Suburban Nursing Home in Westlake, OH — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (11 vs median 8.0)
  • High staff turnover (75%)
  • High RN turnover (54%)

Bottom 25% in OH · Critically understaffed (RN) · Very high staff turnover · $10,065 in fines

Source: Medicare data

What this means for your family

While the rehabilitation therapy team is frequently praised for their expertise, the facility has a recurring pattern of severe neglect, including ignored call lights and unsanitary conditions. If you consider this facility, you must be prepared to visit daily to advocate for your loved one's basic needs and hygiene, as communication from management is often reported as unreliable.

Google Reviews

Google Reviews

73 reviews on Google
Rae Ann Suburban presents a stark contrast in experiences, with some families praising the physical therapy department and front-desk staff, while others report severe neglect and hygiene issues. Multiple reviewers have raised alarming concerns regarding slow call-light response times, poor communication from management, and unsanitary living conditions. Potential families should exercise extreme caution and conduct frequent, unannounced visits if choosing this facility.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean3.0Activities5.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Highly skilled physical and occupational therapy team
  • Clean and aesthetically pleasing facility grounds
  • Professional and welcoming front desk receptionists

Concerns

  • Extremely slow or non-existent response to call lights (mentioned by 7 reviewers)
  • Poor communication and lack of transparency from management (mentioned by 6 reviewers)
  • Unsanitary conditions including reports of feces/urine and proximity to toilets (mentioned by 4 reviewers)
  • Understaffing leading to neglect of basic hygiene and care (mentioned by 5 reviewers)
  • Theft or loss of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(5)'21(5)'23(13)'25(7)'26(9)

Distribution · 62 analyzed

5
25
4
4
3
2
2
5
1
26

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those services into a resident's daily routine?
  • 2With the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
  • 3I understand that maintaining a clean environment is a top priority; could you walk me through your daily housekeeping and sanitation schedule, particularly regarding room hygiene?
  • 4Effective communication is very important to our family; what is your process for keeping families updated on their loved one's health status and any changes in care plans?
  • 5How do you ensure the security of personal belongings and valuables for residents living in the facility?
  • 6What measures are in place to ensure that medication management is accurate and consistent, given the complexities of resident care?

Personalized based on this facility's data


Key Review Excerpts

The PT and OT team members are patient and attentive towards each resident. Daily, they assist residents in achieving their personal goals.

Rehab patient · 2026★★★★

My mother called me many times in tears because no one would answer her call light. I would have to call nurses myself to get the attention my mom needed.

Long-term resident's family · 2020☆☆☆☆

Can you please tell me why patients have to eat less than 2 feet away from a full port a toilet??? That's disgusting. And so much cross contamination.

Long-term resident's family · 2024☆☆☆☆
Source: 73 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
3.44hrs
84%
All nurses + aides combined
Staff Turnover
77%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility100.0%
Worse than Avg
Here
100.0%
US
12.1%
OH
28.2%
Cuyahoga
28.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
95.5%
OH
94.5%
Cuyahoga
92.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility74.4%
Worse than Avg
Here
74.4%
US
93.4%
OH
92.6%
Cuyahoga
88.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
19.4%
OH
21.6%
Cuyahoga
20.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
15.3%
OH
6.9%
Cuyahoga
5.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
14.4%
OH
5.8%
Cuyahoga
5.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility25.6%
Worse than Avg
Here
25.6%
US
79.7%
OH
75.6%
Cuyahoga
65.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility32.7%
Worse than Avg
Here
32.7%
US
81.8%
OH
78.4%
Cuyahoga
69.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Cuyahoga
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
2penalties
Above state avg (10.1)
28 complaint-triggered
$10,065 in fines

This facility has concerning patterns with 31 complaint-triggered deficiencies and recurring problems that families have reported to authorities. The most frequent issues involve nursing staffing shortages, infection control failures, and food safety violations. Problems with preventing abuse and neglect reporting have appeared repeatedly across multiple surveys. While all deficiencies show correction dates, the persistent nature of core care issues and high number of family complaints suggest ongoing quality concerns that warrant careful evaluation during any visit.

Jun 11, 2025Routine
17
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0847Potential for harm · WidespreadCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0947Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Jun 11, 2025Complaint
3
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jan 23, 2025Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Dec 15, 2024Complaint
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Nov 4, 2024Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Jun 28, 2024Complaint
1
0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Federal Penalties

Fine

Nov 13, 2023

$10,065

Payment Denial

Nov 13, 2023

1-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rae Ann Suburban

Organization Type

for profit

Ownership & Management

Owners

Ra Assets Holdco LLC

Owner · Organization

100%

Ra Investment Oh LLC

Owner (parent company) · Organization

35%

Ra Opco LLC

Owner (parent company) · Organization

53%

Gewirtz, Jonathan

Owner (parent company)

13%

Key personnel

Gewirtz, JonathanOfficer / DirectorGewirtz, JonathanOfficer / DirectorNeil Bay Management LLCManagerGewirtz, JonathanManagerKaganoff, StefaniManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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