Rae Ann Suburban
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (75%)
- High RN turnover (54%)
Bottom 25% in OH · Critically understaffed (RN) · Very high staff turnover · $10,065 in fines
What this means for your family
While the rehabilitation therapy team is frequently praised for their expertise, the facility has a recurring pattern of severe neglect, including ignored call lights and unsanitary conditions. If you consider this facility, you must be prepared to visit daily to advocate for your loved one's basic needs and hygiene, as communication from management is often reported as unreliable.
Google Reviews
Google Reviews
73 reviews on Google“Rae Ann Suburban presents a stark contrast in experiences, with some families praising the physical therapy department and front-desk staff, while others report severe neglect and hygiene issues. Multiple reviewers have raised alarming concerns regarding slow call-light response times, poor communication from management, and unsanitary living conditions. Potential families should exercise extreme caution and conduct frequent, unannounced visits if choosing this facility.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy team
- Clean and aesthetically pleasing facility grounds
- Professional and welcoming front desk receptionists
Concerns
- Extremely slow or non-existent response to call lights (mentioned by 7 reviewers)
- Poor communication and lack of transparency from management (mentioned by 6 reviewers)
- Unsanitary conditions including reports of feces/urine and proximity to toilets (mentioned by 4 reviewers)
- Understaffing leading to neglect of basic hygiene and care (mentioned by 5 reviewers)
- Theft or loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those services into a resident's daily routine?
- 2With the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
- 3I understand that maintaining a clean environment is a top priority; could you walk me through your daily housekeeping and sanitation schedule, particularly regarding room hygiene?
- 4Effective communication is very important to our family; what is your process for keeping families updated on their loved one's health status and any changes in care plans?
- 5How do you ensure the security of personal belongings and valuables for residents living in the facility?
- 6What measures are in place to ensure that medication management is accurate and consistent, given the complexities of resident care?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT team members are patient and attentive towards each resident. Daily, they assist residents in achieving their personal goals.”
“My mother called me many times in tears because no one would answer her call light. I would have to call nurses myself to get the attention my mom needed.”
“Can you please tell me why patients have to eat less than 2 feet away from a full port a toilet??? That's disgusting. And so much cross contamination.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 31 complaint-triggered deficiencies and recurring problems that families have reported to authorities. The most frequent issues involve nursing staffing shortages, infection control failures, and food safety violations. Problems with preventing abuse and neglect reporting have appeared repeatedly across multiple surveys. While all deficiencies show correction dates, the persistent nature of core care issues and high number of family complaints suggest ongoing quality concerns that warrant careful evaluation during any visit.
Jun 11, 2025Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jun 11, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 23, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 15, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nov 4, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jun 28, 2024Complaint1
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Federal Penalties
Fine
Nov 13, 2023
$10,065
Payment Denial
Nov 13, 2023
1-day denial
Ownership & Operations
Who Operates This Facility
Rae Ann Suburban
for profit
Ownership & Management
Owners
Ra Assets Holdco LLC
Owner · Organization
Ra Investment Oh LLC
Owner (parent company) · Organization
Ra Opco LLC
Owner (parent company) · Organization
Gewirtz, Jonathan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit raeannsuburban.com
Medicare data downloads
Original nursing home datasets
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