Quality Care of Howell 2 (south Wing)
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 55 Google reviews
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What this means for your family
Quality Care of Howell is highly regarded for its compassionate, family-like environment and excellent communication, making it a top-tier choice for families seeking dementia care. While the facility is widely praised, prospective families should discuss the all-inclusive pricing structure during their tour to ensure it aligns with their long-term budget expectations.
Google Reviews
Google Reviews
55 reviews on Google“Quality Care of Howell 2 (South Wing) is consistently praised by families for its warm, family-like atmosphere and highly attentive, compassionate staff. Reviewers frequently highlight the facility's cleanliness, the owner's hands-on involvement, and the effective communication regarding resident health and care transitions. While one reviewer mentioned pricing concerns, the vast majority of feedback describes a high-quality, supportive environment for seniors, particularly those with dementia.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Immaculately clean and well-maintained facility
- Highly responsive and communicative management
- Strong family-like atmosphere and culture
Concerns
- High cost/overpriced (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the South Wing having a smaller capacity of 20 residents, how do you foster that close-knit, family-like atmosphere that so many families have praised?
- 2I noticed your team is highly regarded for being attentive and compassionate; how do you ensure that level of personalized care is maintained consistently for every resident?
- 3Since you have such a strong reputation for keeping the facility immaculately clean, could you walk me through your daily maintenance and housekeeping routine?
- 4How do you balance the high quality of care and premium amenities you offer with the overall cost to ensure families feel they are receiving excellent value?
- 5What does a typical day look like for residents here, and how do you tailor activities to match the interests of such a small group?
- 6In the event of a medical emergency, what is your specific protocol for coordinating with local healthcare providers and keeping family members informed?
Personalized based on this facility's data
Key Review Excerpts
“The facility is very clean, well maintained, food is amazing a along with many options for activities and interaction.”
“Nidhal and the staff provided exceptional care for my mother with sever dimensia. Though she did not understand what was truely going on, she never felt scared or alone.”
“You will never smell urine here. Ever. They are on top of it! Highly recommend.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
A special investigation in June 2024 uncovered serious concerns regarding medication administration practices, including improper documentation and the unauthorized use of one resident's medication for another. While a recent renewal report indicates the facility is currently in substantial compliance, these past findings involve significant issues with resident care and staff conduct.
Jul 30, 2024Routine
Variances noted regarding facility operations.
Jun 12, 2024Complaint
Direct care worker (DCW) Jan Gibbs called Resident F 'fat' and 'a waste of space.'
Resident medication is not being documented as administered at the time the medication was administered.
Allegation that staff document medication for one resident as administered when actually administering it to a different resident (specifically Lorazepam).
Medication (ABH gel) logged as passed at midnight but not actually administered until 4:00 AM to avoid waking the resident.
Feb 7, 2020OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Quality Care of Howell LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit qualitycareofhowell.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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