Medilodge of Howell
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 176 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (19 vs median 8.0)
Below average in MI · Below recommended RN staffing · Below chain average · $231,767 in fines
What this means for your family
This facility has a dedicated therapy team and many staff members who are highly praised for their compassion. However, because multiple reviewers have raised serious concerns about neglect and slow response times, we strongly recommend that families visit frequently and unannounced to monitor care levels personally.
Google Reviews
Google Reviews
176 reviews on Google“Medilodge of Howell receives highly polarized feedback, with many families praising the dedicated nursing and therapy staff for their kindness and professional care. However, a significant number of reviewers report serious concerns regarding neglect, understaffing, and poor hygiene, specifically citing issues with call light response times, cleanliness, and medication management. Families considering this facility should be aware of these inconsistencies and perform thorough, in-person monitoring of their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility environment
- Helpful and welcoming front desk and admissions team
Concerns
- Severe understaffing leading to neglect (mentioned by 14 reviewers)
- Slow or ignored call light response times (mentioned by 6 reviewers)
- Facility hygiene and persistent odor of urine (mentioned by 6 reviewers)
- Poor communication regarding medical status and transfers (mentioned by 5 reviewers)
- Medication management errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 182 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the admissions team is very welcoming; how does the facility keep families updated on a loved one's medical status and any changes during transfers?
- 2With the high staffing rating, how do you ensure that call light response times remain quick and that every resident's needs are met promptly?
- 3What specific steps are being taken to ensure medication management is consistently accurate and error-free for all residents?
- 4How does the facility manage daily cleanliness and air quality to ensure a fresh and comfortable environment for everyone?
- 5Could you tell us more about the dining experience and how the meal service is structured for the residents?
- 6What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy here is top notch and extremely consistent.”
“I feel I have to be there everyday just to be sure she is gettin the care she needs. The people in your care deserve better treatment than they are receiving.”
“The staff had charted she had her brief changed several times within those 12 hours, which was clearly a lie.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medilodge of Howell shows a concerning pattern of 70 deficiencies across 11 surveys, with 39 triggered by family complaints about resident safety and care issues. The most recurring problems involve accident prevention and resident safety, medication management, and protection from abuse or neglect. While the facility has corrected individual violations when cited, similar issues persist across multiple surveys, suggesting ongoing challenges with maintaining consistent quality care standards.
Mar 23, 2026Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 11, 2025Routine13
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 11, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 28, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 1, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Federal Penalties
Fine
Sep 19, 2024
$28,746
Fine
Aug 31, 2023
$43,173
Ownership & Operations
Who Operates This Facility
Medilodge of Howell
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 41 of 50
Ownership & Management
Owners
Fifteeninone Corporate Group INC.
Owner · Organization
B&y Trust
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
176 reviews from families & visitors
Official Website
Visit medilodgeofhowell.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Willows at Howell
1.0 miAssisted Living · Howell, MI
The Legacy at Howell
1.0 miAssisted Living · Howell, MI
The Willows at Howell
1.0 miNursing Home · Howell, MI
The Cortland Howell
1.1 miAssisted Living · Howell, MI
Medilodge of Livingston
1.3 miNursing Home · Howell, MI
Oakhaven Manor
1.4 miAssisted Living · Howell, MI