The Legacy at Howell
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 43 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality physical therapy and a beautiful, clean environment for their loved ones. However, you should proactively establish a communication plan with the administration, as multiple families have struggled with unreturned calls and a lack of progress updates.
Google Reviews
Google Reviews
43 reviews on Google“The Willows at Howell is highly regarded by many families for its compassionate nursing staff and excellent rehabilitation services, particularly in physical and occupational therapy. While many praise the clean, beautiful campus and high-quality dining, some families have reported significant difficulties with administrative communication and responsiveness to phone calls.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality physical and occupational therapy
- Clean and beautiful facility aesthetics
- Excellent dining and food variety
Concerns
- Poor administrative communication and lack of follow-up (mentioned by 4 reviewers)
- Difficulty reaching staff via telephone or long hold times (mentioned by 3 reviewers)
- Inconsistency in rehabilitation exercise adherence (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how beautiful and clean the facility is; could you tell us more about how the dining program manages variety and nutrition for the residents?
- 2We noticed the nursing staff is highly regarded for being compassionate; how do you ensure that level of attentive care remains consistent during shift changes?
- 3When it comes to physical and occupational therapy, how do you work with the therapists to ensure residents are consistently following their personalized exercise plans?
- 4What is the best way for our family to stay in regular contact with the administration, and how do you handle important updates or follow-up information?
- 5If a medical emergency were to occur after hours, what is the specific protocol for notifying the family and providing immediate care?
- 6What kind of daily activities or social outings are planned to help residents stay engaged with one another in such a cozy, intimate community?
Personalized based on this facility's data
Key Review Excerpts
“The level of care that is being received by one of my family members is far beyond anything I’ve seen before. Speech, physical therapy, the very best foods high in protein and attention to every need a person could have.”
“Every single caregiver made a special effort to get to know her and show her kindness. I will forever be grateful.”
“The staff here at The Willows far exceeded our expectations! Every imaginable position was available and the facility was beautiful.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified several areas for improvement, including concerns regarding staffing levels during the night shift, incomplete tuberculosis risk assessments, and gaps in kitchen sanitation monitoring. The facility is required to submit corrective action plans to address these safety and administrative findings.
Feb 13, 2024Routine
Facility does not complete a meal census (record of meal census, including residents, personnel, and visitors).
Facility did not complete the annual tuberculosis (TB) risk assessment.
The soiled linen room did not have continuous air flow.
The dishwasher sanitized with a heat cycle had no record of testing the heat sanitation, posing a potential infection risk.
Employee SP1 was hired on 12/26/2022 but did not receive a TB test until 02/07/2023; facility also failed to complete the yearly TB risk assessment.
Mar 29, 2023Complaint
Insufficient staffing on third shift; on 02/18/2023, only one person was working, which could subject cognitively impaired residents to potential harm.
Apr 6, 2021OtherCleanReport
No deficiencies found during this inspection.
Oct 29, 2020RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Trilogy Healthcare of Livingston, LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit willowsathowell.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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